Ellen Davis
Columbus,GA
Summary
Dynamic Residential Program Manager with a proven track record at New Horizons, enhancing resident care through effective budget management and fostering a collaborative team environment. Excelled in crisis intervention and conflict resolution, significantly improving program efficiency. Skilled in Microsoft Office and adept at creating supportive, achievement-oriented communities.
Overview
21
21
years of professional experience
Work History
Residential Program Manager
New Horizons
02.2019 - Current
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Facilitated open communication among staff members, encouraging collaboration and teamwork in service delivery.
- Fostered a supportive and compassionate living environment through regular communication with residents and their families.
- Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Provided leadership, guidance and support to staff members.
- Established and maintained a high standard of cleanliness and organization within the residential facility, promoting a comfortable and welcoming atmosphere for all.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Lead Mental Health /Substance Abuse Technician
New Horizons
04.2014 - 02.2019
- Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
- Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
- Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
- Contributed to a multidisciplinary team by providing valuable insight for comprehensive care planning and decision making.
- Supported aftercare planning for continued recovery after treatment.
- Organized recreational activities to assist in patient recovery.
- Monitored patient behavior and immediately reported changes to supervising physician.
Mental Health Technician
New Horizons
06.2006 - 04.2014
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Observed patient behaviors and mental status and notified clinical staff of unusual or potentially dangerous occurrences.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Houseparent
New Horizons
12.2003 - 06.2006
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Provided emergency response during shifts and when on-call.
- Maintained a safe living space by conducting regular safety checks and adhering to established guidelines and protocols.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
- Coached clients on daily living skills and ADLs
Education
Psychology
Georgia Military College
Columbus, GA02-2027
High School Diploma -
Francis Lewis H.S
Flushing, NY06-1981
Skills
- Adaptability
- Case management
- Active listening
- Attention to detail
- Customer service
- Answer multi-line phone
- Proficient in microsoft word and excel
- emailing software outlook
- Type 45-50 wpm
Timeline
Residential Program Manager
New Horizons
02.2019 - Current
Lead Mental Health /Substance Abuse Technician
New Horizons
04.2014 - 02.2019
Mental Health Technician
New Horizons
06.2006 - 04.2014
Houseparent
New Horizons
12.2003 - 06.2006
Psychology
Georgia Military College
High School Diploma -
Francis Lewis H.S
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