Ellen Day
Normal,IL
Summary
Experienced Social Worker with a strong background in case management, adept at creating and implementing tailored case plans and coordinating essential services. Known for flexibility in handling diverse and evolving client needs, and driven by a passion for continuous learning to stay up to date of best practices in the field. Committed to providing compassionate support and making a positive impact on clients' lives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Work Case Manager
OSF Saint Francis Medical Center
05.2022 - Current
- Coordinate care for a caseload of 20 or more patients
- Proved successful working within tight deadlines and a fast-paced environment.
- Conduct comprehensive assessments of patients' needs and develop individual care plans
- Collaborate with the interdisciplinary team, including physicians, nurses and behavioral health team
- Facilitate communication between patients, families and healthcare providers to ensure continuity of care.
Social Work Intern
Evergreen Village
08.2021 - 05.2022
- Assisted residents with transitioning into a new living environment and maintain strong relationship with residents
- Promote positive relations with residents and staff
- Facilitated support groups and workshops to provide valuable services to clients.
CNA - Certified Nursing Assistant
Evergreen Village
11.2021 - 04.2022
- Maintained compliance with infection control and disease prevention regulations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure and respirations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Residential Associate
HOME SWEET HOME MINISTRIES
08.2021 - 11.2021
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Streamlined front desk operations for increased efficiency and field phone calls.
- Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
- Provided compassionate support and guidance, helping guests navigate available community resources.
CNA - Certified Nursing Assistant and Front Desk Assistant
Dr. Sarah Dutta OB-GYN
07.2016 - 12.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate personnel.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Master of Social Work - Social Work
Aurora University
Aurora, IL08.2023
Bachelor of Science - Social Work
Illinois State University
Normal, IL05.2022
Associate of Arts - Social Work
Heartland Community College
Normal, IL05.2020
Skills
- Case Management
- Infection Control Training
- Client Needs Assessments
- Client Advocacy
- Medical Scheduling
- Microsoft Outlook
- Flexibility
- Time management
- Problem solving
- Electronic Health Records
Certification
- Licensed Social Worker (LSW).
- CPR/AED Certification.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA).
Timeline
Social Work Case Manager
OSF Saint Francis Medical Center
05.2022 - Current
CNA - Certified Nursing Assistant
Evergreen Village
11.2021 - 04.2022
Social Work Intern
Evergreen Village
08.2021 - 05.2022
Residential Associate
HOME SWEET HOME MINISTRIES
08.2021 - 11.2021
CNA - Certified Nursing Assistant and Front Desk Assistant
Dr. Sarah Dutta OB-GYN
07.2016 - 12.2021
Master of Social Work - Social Work
Aurora University
Bachelor of Science - Social Work
Illinois State University
Associate of Arts - Social Work
Heartland Community College
- Licensed Social Worker (LSW).
- CPR/AED Certification.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA).
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