Ellen Delp
Fridley,Minnesota
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented competencies in building, managing, and maintaining relationships. Looking for a position to continue to align my strengths working in a dynamic, fast-paced environment.
Overview
5
5
years of professional experience
Work History
Manager
AMC Theatres
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Childcare Worker
Lord Of Life Lutheran Church - Elca
09.2019 - 09.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Cashier
Bob's Produce Ranch
03.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at end of each shift, accounting for errors, and resolving discrepancies.
Education
University of Minnesota
Twin Cities, MNBusiness
Anoka-Ramsey Community College
Minneapolis, MNHigh School Diploma -
Fridley High School
Fridley, MN05.2021
Skills
- Strategic Planning
- Expense Tracking
- Marketing
- Workforce Management
- Staff Development
- Operations Management
- Performance Management
- Verbal and Written Communication
- Time Management
- Team Leadership
- Sales Techniques
- Expectation Setting
- Staff Management
- Schedule Preparation
Timeline
Manager
AMC Theatres
01.2022 - Current
Childcare Worker
Lord Of Life Lutheran Church - Elca
09.2019 - 09.2022
Cashier
Bob's Produce Ranch
03.2019 - 09.2019
University of Minnesota
Business
Anoka-Ramsey Community College
High School Diploma -
Fridley High School
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