Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Software
Timeline
Work Preference
Interests
Hi, I’m

Ellen Demos

Crestview,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
years of professional experience

Work History

850 Vacations
Destin, FL

Vacation Rentals Management
10.2017 - Current

Job overview

  • Provided technical support to guests during their stay when needed.
  • Maintained detailed records of all reservations, inquiries, complaints, and cancellations of vacations rentals.
  • Coordinated scheduling between guests, staff members, and vendors as necessary.
  • Implemented strategies to maximize profits from short-term leases of vacation rentals.
  • Negotiated contracts with vendors for maintenance, cleaning, and other services related to vacation rentals.
  • Managed the daily operations of multiple vacation rental properties.
  • Inspected vacation rental properties regularly for any damages or repairs needed.
  • Monitored online reviews of vacation rental properties to ensure quality assurance.
  • Resolved disputes between guests or property owners in a professional manner.
  • Ensured all safety standards were met prior to each guest's arrival at their vacation rental property.
  • Prepared reports on occupancy rates, client feedback, revenue generated by rentals.
  • Trained staff members on proper procedures for handling guest requests and complaints.
  • Created and maintained relationships with property owners and clients to ensure customer satisfaction.
  • Developed and executed marketing plans to increase occupancy rates for vacation rentals.
  • Conducted regular market analysis to ensure competitive pricing of vacation rental properties.
  • Identified areas where operational costs could be reduced without compromising service quality.
  • Processed payments from guests in a timely manner while adhering to company policies.
  • Ensured compliance with local regulations regarding short-term leasing activities.
  • Prepared sales contracts, researched customer needs, and promoted various products and services.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Answered telephones to assist customers and resolve issues.
  • Updated and maintained rental agreement files and documents.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Explained policies and reviewed documentation to obtain signatures.
  • Processed exchange requests in computer system.
  • Collected payment by processing credit card transactions.
  • Prepared and submitted reports to supervisor.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

Jefferson Community College
Louisville, KY

Some College (No Degree)

University Overview

Skills

  • Systems Monitoring
  • Process Improvements
  • Office Management
  • Human Resources Management
  • Travel Arrangements
  • Document Management
  • Staff Training and Development
  • Calendar Management
  • Report Preparation
  • Documentation And Reporting
  • Employee Management
  • Business strategies
  • Accounting Procedures
  • Vendor Negotiations
  • Office Supervision
  • Organization and Multitasking
  • Hiring and Training
  • Microsoft Office Suite
  • Developing Policies and Procedures
  • Customer Service Management
  • Schedule Management
  • Policy Development
  • Recordkeeping and Reporting
  • Travel Coordination
  • Credit and collections
  • Relationship Building
  • Records Management
  • Mail handling
  • Critical Thinking
  • Business Administration
  • Expense Reports
  • Document Control
  • Scheduling and calendar management
  • HR Support
  • Data Management
  • Quickbooks
  • Scheduling
  • Workflow Planning
  • Office Administration
  • Administrative Support
  • Database Administration
  • Bookkeeping
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved guest issue which led to repeat guest
  • Achieved an increase in repeat guest every year increasing the numbers through excellant managment skills

Software

Micro soft office

Timeline

Vacation Rentals Management
850 Vacations
10.2017 - Current
Jefferson Community College
Some College (No Degree)

Work Preference

Work Type

Full Time

Interests

Kayaking and World history

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Ellen Demos