Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ellen Dignazio

Agawam,USA

Summary

Dedicated and adaptable professional with a background in retail sales, a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed to improving customer service satisfaction by providing positive, personal interactions.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Customer Service and Sales Design Consultant

STICKLEY Furniture
Enfield, CT
09.2022 - 03.2025
  • Delivered personalized customer service and design consultations by assessing client needs.
  • Conducted in-home consultations with clients to discuss project scope, budget, and timeline expectations.
  • Responded promptly to customer inquiries via phone or email about product availability and pricing information.
  • Maintained accurate records of customer orders and payment transactions in the company database system.
  • Provided guidance to clients regarding furniture selection, fabric choices, flooring options, lighting fixtures, color schemes.
  • Assisted customers in selecting appropriate products that met their needs while staying within their budget limitations.
  • Researched current trends in the home décor industry and shared insights with clients.
  • Reviewed purchase orders prior to submission to ensure accuracy of item descriptions and quantities.
  • Organized showroom displays to maximize visual appeal for potential buyers.
  • Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.

Interior Decorator

Pleasantview Interiors
Agawam, MA
02.2014 - 09.2022
  • Assisted clients in creating comfortable living spaces that reflect their individual styles.
  • Provided clients with advice on selecting decorative items, such as wall coverings, window treatments, and flooring options.
  • Selected furniture, light fixtures, and accessories to create unique and inviting rooms to meet the customer's vision.
  • Stayed within budget parameters set by clients, while still providing them with stylish solutions for their space needs.
  • Maintained strong relationships with customers by providing personalized assistance and support.

Administrative Assistant

King Brothers Decorating Center
Southwick, MA
03.2000 - 01.2006
  • Managed daily bookkeeping and banking functions for operational efficiency.
  • Assisted owners with various tasks, including proposal and invoice creation.
  • Scheduled meetings and appointments to optimize time management.
  • Organized and filed customer accounts for streamlined access.
  • Supported Human Resources in employee-related activities.
  • Contributed to monthly meetings with suggestions for workplace improvements.
  • Developed advertising slogans for radio and television promotions.

Retail Sales Associate

Georgetown Leather Design
Newark, DE
09.1995 - 08.1997
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Retail Sales Associate

Nine West
Newark , DE
06.1994 - 09.1995
  • Greeted customers upon entering the store and provided assistance.
  • Organized displays to attract customers and promote sales.
  • Assisted customers with finding the right product for their needs.
  • Offered suggestions for additional items that may be of interest to customers.

Education

Bachelor's degree - Business and Marketing

University of Delaware
Newark, DE
05.1994

Skills

  • Customer service
  • Retail Sales Experience
  • Product knowledge
  • Client relationship building
  • Visual merchandising
  • Team collaboration
  • Effective communication
  • Adaptability
  • Multitasking
  • Strong communication and interpersonal skills

Certification

  • Interior Decorating/Design

References

References available upon request.

Timeline

Customer Service and Sales Design Consultant

STICKLEY Furniture
09.2022 - 03.2025

Interior Decorator

Pleasantview Interiors
02.2014 - 09.2022

Administrative Assistant

King Brothers Decorating Center
03.2000 - 01.2006

Retail Sales Associate

Georgetown Leather Design
09.1995 - 08.1997

Retail Sales Associate

Nine West
06.1994 - 09.1995

Bachelor's degree - Business and Marketing

University of Delaware

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