Ellen Dignazio
Agawam,USA
Summary
Dedicated and adaptable professional with a background in retail sales, a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed to improving customer service satisfaction by providing positive, personal interactions.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Design Consultant
STICKLEY Furniture
Enfield, CT
2022.09 - 2025.03
- Delivered personalized customer service and design consultations by assessing client needs.
- Conducted in-home consultations with clients to discuss project scope, budget, and timeline expectations.
- Responded promptly to customer inquiries via phone or email about product availability and pricing information.
- Maintained accurate records of customer orders and payment transactions in the company database system.
- Provided guidance to clients regarding furniture selection, fabric choices, flooring options, lighting fixtures, color schemes.
- Assisted customers in selecting appropriate products that met their needs while staying within their budget limitations.
- Researched current trends in the home décor industry and shared insights with clients.
- Reviewed purchase orders prior to submission to ensure accuracy of item descriptions and quantities.
- Organized showroom displays to maximize visual appeal for potential buyers.
- Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
Interior Decorator
Pleasantview Interiors
Agawam, MA
2014.02 - 2022.09
- Assisted clients in creating comfortable living spaces that reflect their individual styles.
- Provided clients with advice on selecting decorative items, such as wall coverings, window treatments, and flooring options.
- Selected furniture, light fixtures, and accessories to create unique and inviting rooms to meet the customer's vision.
- Stayed within budget parameters set by clients, while still providing them with stylish solutions for their space needs.
- Maintained strong relationships with customers by providing personalized assistance and support.
Administrative Assistant
King Brothers Decorating Center
Southwick, MA
2000.03 - 2006.01
- Managed daily bookkeeping and banking functions for operational efficiency.
- Assisted owners with various tasks, including proposal and invoice creation.
- Scheduled meetings and appointments to optimize time management.
- Organized and filed customer accounts for streamlined access.
- Supported Human Resources in employee-related activities.
- Contributed to monthly meetings with suggestions for workplace improvements.
- Developed advertising slogans for radio and television promotions.
Retail Sales Associate
Georgetown Leather Design
Newark, DE
1995.09 - 1997.08
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Provided excellent customer service, resolving issues and answering queries promptly.
Retail Sales Associate
Nine West
Newark , DE
1994.06 - 1995.09
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Assisted customers with finding the right product for their needs.
- Offered suggestions for additional items that may be of interest to customers.
Education
Bachelor's degree - Business and Marketing
University of Delaware
Newark, DE05.1994
Skills
- Customer service
- Retail Sales Experience
- Product knowledge
- Client relationship building
- Visual merchandising
- Team collaboration
- Effective communication
- Adaptability
- Multitasking
- Strong communication and interpersonal skills
Certification
- Interior Decorating/Design
References
References available upon request.
Timeline
Customer Service and Sales Design Consultant
STICKLEY Furniture
2022.09 - 2025.03
Interior Decorator
Pleasantview Interiors
2014.02 - 2022.09
Administrative Assistant
King Brothers Decorating Center
2000.03 - 2006.01
Retail Sales Associate
Georgetown Leather Design
1995.09 - 1997.08
Retail Sales Associate
Nine West
1994.06 - 1995.09
Bachelor's degree - Business and Marketing
University of Delaware