Ellen Donau
Raleigh,NC
Summary
Adept at managing high-stakes situations, I leveraged my stress tolerance and geographical expertise to enhance public safety at the City of Raleigh. Skilled in coordinating complex events for Saladelia and Moe's Southwest Grill, I boosted client retention through exceptional service, showcasing my ability to prioritize effectively and maintain composure under pressure.
Professional communicator with proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Emergency Telecommunicator
City of Raleigh
02.2021 - Current
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Analyzed and interpreted complex data from multiple sources.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
- Contributed to public safety by swiftly managing non-emergency calls, freeing up resources for critical situations.
- Managed radio communications between dispatch center and responding units during major incidents or events.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
- Attended regular training sessions to stay current with the latest technologies used in emergency telecommunications systems.
- Reduced miscommunications by providing clear and concise instructions to responders in high-pressure scenarios.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
- Monitored vehicle locations to coordinate timely arrivals.
Catering Manager
Saladelia
07.2014 - 03.2019
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Designed catering packages to increase sales and customer experience.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Cultivated relationships with venue managers, broadening network and opportunities for business growth.
Catering Manager
Moe's Southwest Grill
09.2010 - 07.2014
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Increased repeat business through exceptional customer service and attention to detail in event execution.
- Initiated marketing strategies that effectively increased brand visibility and attracted new clients.
- Reduced waste and optimized resource use by introducing efficient inventory management practices.
- Developed and conducted staff training programs, enhancing team skills and service levels.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Waitress
Farina
05.2009 - 09.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Education
Certification - Medical Transcription
San Joaquin College
San Joaquin, CA12-2009
High School Diploma -
Terry Sanford High School
Fayetteville, NC05-2000
Skills
- Call prioritization
- Inbound customer service
- Outbound sales
- Public safety awareness
- Stress tolerance
- Information gathering
- Typing speed
- Multi-line telephone systems
- Incident command system
- Geographical expertise
- Knowledge base
- Response trees
Certification
- Emergency Medical Dispatch IAED 2021/02
- Emergency Fire Dispatch, IAED, 2021/02
- Emergency Telecommunicator Certification,IAED,2021/02
- First Aid Certification
- ServSafe Food Handler's Certification
- DCI Certification,CJS,2023/04
- CPR/AED Certification
Timeline
Emergency Telecommunicator
City of Raleigh
02.2021 - Current
Catering Manager
Saladelia
07.2014 - 03.2019
Catering Manager
Moe's Southwest Grill
09.2010 - 07.2014
Waitress
Farina
05.2009 - 09.2010
- Emergency Medical Dispatch IAED 2021/02
- Emergency Fire Dispatch, IAED, 2021/02
- Emergency Telecommunicator Certification,IAED,2021/02
- First Aid Certification
- ServSafe Food Handler's Certification
- DCI Certification,CJS,2023/04
- CPR/AED Certification
Certification - Medical Transcription
San Joaquin College
High School Diploma -
Terry Sanford High School
Similar Profiles
Kevin SmitheyKevin Smithey
Raleigh Police Lieutenant at City of RaleighRaleigh Police Lieutenant at City of Raleigh
Calvin DavisCalvin Davis
Utility Technician at City of RaleighUtility Technician at City of Raleigh
Kaylee PowellKaylee Powell
Year-Round Children Counselor at City of RaleighYear-Round Children Counselor at City of Raleigh