Summary
Overview
Work History
Education
Skills
Accomplishments
Home pie baking business for the last 10 years.
Interests
Timeline
Generic

Ellen Dunham

Canton

Summary

Dynamic sales associate with exceptional customer service skills at Walmart, recognized for building strong relationships and enhancing customer satisfaction. Proficient in cash handling and POS operation, consistently exceeding sales targets. Reliable and goal-oriented, I thrive in fast-paced environments, ensuring a welcoming atmosphere and promoting product knowledge to drive repeat business. I have a strong interest and knowledge in lawn and garden. My strength includes being very friendly, learn quickly, and a good work ethic. I am eager to find a job and fulfill my goals.

Overview

21
21
years of professional experience

Work History

Sales Associate

Walmart 5410
09.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor well stocked.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
  • Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Provided product recommendations based on customer needs, enhancing shopping satisfaction.
  • Implemented promotional displays, attracting customer interest and boosting sales.
  • Utilized POS systems efficiently, minimizing errors and expediting customer transactions.
  • Collaborated with team members to achieve sales targets, demonstrating teamwork and goal orientation.
  • Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
  • Resolved customer complaints with empathy and professionalism, improving store reputation.
  • Streamlined checkout process, reducing wait times and enhancing customer experience.
  • Managed inventory, restocked shelves, and ensured product availability, contributing to store efficiency.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Door Greeter

Walmart 5410
03.2005 - 09.2009
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.

Lawn and Garden Associate

Walmart 5410
03.2005 - 09.2009
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
  • Helped customers choose optimal trees, shrubs, and flowers based on current needs.
  • Delivered assistance in assembling garden furniture sets for display purposes as well as customer orders upon request.
  • Streamlined store cleanliness by routinely organizing shelves and removing debris from walkways.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Created special clearance racks to move older, out-of-season and less attractive plants quickly.
  • Educated customers on proper plant care techniques, resulting in healthier gardens for clients.
  • Assisted customers with plant selection, ensuring proper fit for their specific needs and environments.
  • Located desired items by checking with sister locations and other departments.
  • Conducted regular inventory checks to maintain accurate stock levels and minimize out-of-stock items.
  • Boosted sales in the Lawn and Garden department by offering personalized product recommendations.
  • Kept register drawer accurate by correctly tabulating sales and processing payments.
  • Proactively identified potential safety hazards within the Lawn and Garden section, taking corrective measures where necessary for a safer shopping environment.
  • Reduced waste expenses by implementing an effective watering schedule that maintained healthy plants while conserving resources.
  • Established strong relationships with suppliers to ensure timely deliveries of fresh plants at optimal quality.
  • Managed customer returns efficiently, resolving issues promptly to maintain client satisfaction levels high.
  • Reset garden center to incorporate popular new seasonal plants for customers.
  • Supported store management by participating in promotional events and seasonal sales initiatives within the Lawn and Garden department.
  • Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
  • Enhanced customer satisfaction by providing knowledgeable advice on lawn and garden care.

Gas Station Attendant

Starfire Express
06.2004 - 03.2005
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.

Gas Station Attendant

Speedway Gas Station
03.2003 - 05.2004
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Conducted regular inspections of fuel storage tanks to prevent possible accidents.
  • Promoted special offers and discounts to customers to maximize sales.
  • Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
  • Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.

Education

Pharmacy Tech 2005 - Pharmacy Technician

Portage Lakes Career Center
Cuyahoga Falls, OH
08-2004

GED -

Canton South High School
Canton, OH
06-2003

Skills

  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Cash handling
  • Outgoing personality
  • Exceptional customer service
  • Relationship building
  • Verbal/written communication
  • Cash register operation
  • Client service
  • Product sales

Accomplishments

Developed and created several specialty pies, using own recipes and home based business.


Volunteer annually for Vacation Bible School, also as a greeter Sunday mornings, and assisted with Celebrate Recovery at First Friends Church in Canton, Ohio. Celebrate Recovery was from 2016-2019, and was discontinued due to COVID.


Other personal information. I am currently on Social Security Disability and limited to 30 hours a week through the SS work program. I have a mild case of cerebral palsy with weakness in left hand and foot. I am unable to lift more than 15 pounds and cannot climb safely. These disabilities have not hindered my ability to perform the duties required of me at my previous jobs.




Home pie baking business for the last 10 years.

After receiving many complements from family and friends, I decided to promote my pie baking business. I have customers from several walks of life, doctors, nurses, therapists, dentists, pharmacists, restaurants as well as friends and family. I have created specialty pies, both sugar free and gluten free, as well as the most common fruit and cream pies.  Advertisement is mainly by word of mouth and providing of business cards. 

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Enjoy participating in church activities for overall physical and mental well-being
  • Gardening
  • Crafting and DIY Projects
  • Music
  • Baking
  • Volunteering
  • Reading
  • Watching sports

Timeline

Sales Associate

Walmart 5410
09.2023 - 01.2024

Door Greeter

Walmart 5410
03.2005 - 09.2009

Lawn and Garden Associate

Walmart 5410
03.2005 - 09.2009

Gas Station Attendant

Starfire Express
06.2004 - 03.2005

Gas Station Attendant

Speedway Gas Station
03.2003 - 05.2004

Pharmacy Tech 2005 - Pharmacy Technician

Portage Lakes Career Center

GED -

Canton South High School

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