Summary
Overview
Work History
Education
Skills
Timeline
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ELLEN EBERHARDT

ELLEN EBERHARDT

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

8
8
years of professional experience

Work History

Receptionist

Dallas Employment Agency
  • Answering Phones and directing calls to the appropriate personnel
  • Scheduling appointments and Meetings for staff
  • Opening and sorting incoming mail
  • Provide Administrative Support to staff, including data entry, sending faxes, and Making photocopies

Part-Time Administrative Assistant/Box Office Associate

Dallas Children's Theater
11.2023 - Current
  • Answering phones and providing excellent customer service in selling seasonal tickets to the Theater shows.
  • Transferring and directing phone calls to the appropriate staff.
  • Managing primary email for sales and inquiries
  • Ordering office supplies and scheduling catering for cast and crew everyday.
  • Decorating lobby for each show
  • Assisted in managing communications between departments, enhancing collaboration and information flow.

Program Advisor/Engagement Specialist

Edmentum
05.2019 - 11.2023
  • Managed Renewals for all Elementary Sales in the Gulf area (GA, FL)
  • Continuously created new campaigns in Outreach for all Tiered customers
  • Proved exceptional customer service and built relationships to all my customers to make sure they were always satisfied with Edmentum' solutions
  • Identified and developed new sales opportunities within assigned territory through networking.
  • Helped and provided support for all Field Reps to make sure all school under district purchases were fully satisfied with the Edmentums solutions.
  • Supported Salesforce emails by managing the Omni- channels influx of request, and sending out the appropriate responses
  • Supported all incoming calls by documenting/creating cases in our Salesforce for follow up questions
  • Maintained the highest customer service a Representative can give to all incoming customers Via phone and emails
  • Assisted in resolving technical issues related to online learning platforms, ensuring seamless user experience.
  • Attempted to meet quota that Managers enforced for Sales Representatives
  • Made sure all inquiries were sent to the to the correct Sales Representative for possible purchase of programs
  • Negotiated contracts with customers to ensure cost-effective pricing while maintaining quality service provision.
  • Provided guidance on educational programs to enhance student engagement and achievement.

Barista

Starbucks
05.2017 - 05.2019
  • Managed influx customers and their needs. Worked on POS system
  • Worked on Creating drinks and prepared food

Education

Bachelor of Fine Arts - Musical Theatre

Hardin-Simmons University
01.2015

Skills

  • -Inventory Management
  • -Multi-line Phone System
  • -Multi-tasking
  • -Salesforce (Expert)
  • -Sales & Retail
  • -Expert Organizer
  • -Innovation/Creativity
  • -Customer Service
  • -Manage Events
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication

Timeline

Part-Time Administrative Assistant/Box Office Associate

Dallas Children's Theater
11.2023 - Current

Program Advisor/Engagement Specialist

Edmentum
05.2019 - 11.2023

Barista

Starbucks
05.2017 - 05.2019

Receptionist

Dallas Employment Agency

Bachelor of Fine Arts - Musical Theatre

Hardin-Simmons University

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ELLEN EBERHARDT