Ellen Fruge
Baton Rouge,LA
Summary
Office and accounts manager supporting daily operations, patient accounts receivable, insurance billing, reconciliations, and reporting for a multi-location practice. Known for organized recordkeeping, clear communication with patients and staff, and steady follow-through on financial tasks, contracts, and account adjustments.
Overview
22
22
years of professional experience
Work History
Accounts Manager
Fruge Orthodontics
06.2009 - Current
- Oversee daily administrative and financial operations for a multi-location orthodontic practice.
- Manage patient and insurance accounts receivable while maintaining accurate account records and reconciliations.
- Maintain patient delinquency below 3% and insurance delinquency below 6%.
- Initiate and manage financial contracts and arrangements for patients.
- Reworked financial arrangements and resolved past-due account issues, fostering positive client relationships.
- Prepare, review, and balance daily and monthly financial reports.
- Coordinated daily production and collection reporting, tracking performance across 30-, 60-, and 90-day collection periods.
- Analyze practice performance data and provide reporting to support operational goals.
- Verified insurance benefits, filed claims, and communicated account and insurance information to patients and responsible parties, ensuring clarity and understanding.
- Process account adjustments, reconciliations, payables, and statements.
- Explain insurance benefits, EOBs, account balances, and financial arrangements clearly to patients and families.
Nanny
Dr. Janie and Josh Stagner
05.2008 - 06.2009
- Coordinated daily schedules, meals, educational activities, and household routines for two children to ensure balanced development and engagement.
- Administered medications and managed dietary restrictions according to parent instructions to ensure children's health and safety.
- Documented daily activities and provided parents with timely updates to foster transparency and effective communication.
Front Desk Coordinator
Richard Joseph Salon and Spa
Birmingham, AL
01.2007 - 01.2008
- Greeted and checked in clients, scheduled appointments, and answered phones to ensure smooth daily front-desk operations.
- Greeted salon and spa guests with warm, professional front desk service.
- Scheduled appointments using a booking system and managed daily calendar changes.
- Answered phone calls and provided service details for salon and spa offerings.
- Delivered customer service, supported spa technicians, and facilitated product sales to enhance client experience.
Assistant Preschool Teacher
First Baptist Preschool
Oxford, MS
01.2005 - 01.2006
- Supported development of lesson plans and facilitated creative activities, transportation, meals, snacks, and daily classroom routines to enhance children's learning experiences.
- Prepared learning materials, art supplies, and classroom centers for preschool lessons.
- Supported First Baptist Preschool teachers with daily classroom activities and routines.
- Supervised children during playtime, snack time, and transitions.
- Engaged with parents to discuss children's daily performance and individual needs, fostering strong home-school connections.
Education
Hospitality Management
University of Mississippi
05-2006
The Dunham School
05-2002
Skills
- Accounts receivable
- Financial management
- Insurance billing
- Financial reporting
- Office Administration
- Office software proficiency
- Client service support
- Goal tracking
Timeline
Accounts Manager
Fruge Orthodontics
06.2009 - Current
Nanny
Dr. Janie and Josh Stagner
05.2008 - 06.2009
Front Desk Coordinator
Richard Joseph Salon and Spa
01.2007 - 01.2008
Assistant Preschool Teacher
First Baptist Preschool
01.2005 - 01.2006
Hospitality Management
University of Mississippi
The Dunham School