Ellen Frye
Altoona,PA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. I will bring a strong work ethic and excellent organizational skills to any setting. I am excited to being new challenges with any team!
Overview
14
14
years of professional experience
Work History
Pricing Coordinator
Ward Trucking, LLC
Altoona, PA
10.2014 - Current
- Handled bidding processes, including coordinating materials, analyzing proposals and managing implementations for awarded contracts.
- Worked closely with sales team to assess profit margins and adjust items and categories.
- Analyzed rates and summarized findings.
- Collaborated with sales, service centers, finance and logistics departments to influence critical business growth outcomes.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Generated new LTL business by developing special projects for existing and prospective customers.
- Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Assisted in pricing dedicated moves for our Dedicated department.
- Assisted in pricing proposals for special projects including Pool and Consolidation
Customer Service Team Lead
Ward Trucking, LLC
Altoona, PA
10.2007 - 10.2014
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Took cash and credit card payments via phone, in person and through email.
- Greeted customers and listened closely to problems described to determine solutions.*
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Associate Degree in Business Administration - Business Management3
South Hills School of Business And Technology - State College
State College, PA05.2000
Skills
- Legal Issue Resolution63
- Contract Negotiation
- Pricing Strategies
- Strategic Planning and Alignment
- Complex Problem Solving*
- Time Management
- Cross-departmental Alignment
- Relationship Building
Volunteering
I have acted as chair person for Hearts & Hands to recruit and provide volunteers to local non-profit organizations. We have served meals in the local community, volunteered at local races, taken the Polar plunge for Special Olympics, and any help where we can provide our "hearts & hands".
Timeline
Pricing Coordinator
Ward Trucking, LLC
10.2014 - Current
Customer Service Team Lead
Ward Trucking, LLC
10.2007 - 10.2014
Associate Degree in Business Administration - Business Management3
South Hills School of Business And Technology - State College