Ellen Gabrielle Balcunas
Coleville,CA
Summary
Excellent communication skills with administrator, attorneys, colleagues, doctors, and the general public, highly competent, self-starter, self-motivated, disciplined, multitasked, time management and goal oriented. Developing and implementing problem solutions for quality assurance. Knowledgeable in compliance with HIPPA
Overview
21
21
years of professional experience
Work History
Administrative Receptionist/Patient Navigator
Toiyabe Indian Health Project, Inc.
Coleville, CA
06.2016 - 10.2021
- Manage day-to-day operations of Medical, Dental, and Behavioral Health.
- Prepare all new patient accounts, complete new patient intake sheets, including personal injury, collecting all information from attorneys, insurance companies, patients, or their representatives in order to determine and record all demographic and financial information necessary to accurately and effectively process the account.
- Schedule new patient evaluations, updating patient information, insurance verification, private insurance HMO/PPO, workers' compensation, Medicare, and request workers' compensation authorizations as needed.
- Balance petty cash daily, responsible for all collections and settling personal injury cases with law offices, patients, and insurance companies.
- Manage and complete all inventory, order clinical supplies for Administration, Dental, and Medical.
- I also assist in scheduling patient transports and, on occasion, drive the transport.
- In the Medical Department, I fill in as the Backup Medical Assistant. I complete patient triage, clean & disinfect rooms, run diagnostic tests, and assist the Provider in rooms as needed.
- Behavioral Health Department, 'Family Services'. I set up the patients with the VeSee computer system, so the patient is able to meet with the provider.
- As Patient Navigator, I receive specialty medical referrals from the provider for each patient. I work with patients' insurance to locate, receive approval, and assist in getting patients registered with a specialist.
Recreation Assistant
MCCS Semper Fit
08.2013 - 06.2016
- As the Semper fit manager’s assistant
- My job consists of assisting the manager with her daily duties
- Some of my tasks are, but not limited to, making gym reservations, answering phones, fielding questions, cleaning the facility, writing articles for the Pickle Post, researching and creating POR’s, price comparisons, assisting with base events, event photographer, scheduling equipment reservations, scheduling equipment rentals and picking up orders in town
Office Manager
Ideal Pet Care
02.2001 - 08.2002
- My jobs while running the front office included but are not limited to: scheduling appointments and surgeries, giving discharge instructions, answering phones, ordering and stocking supplies, cashiering, collecting on past due accounts, assisting clients and cleaning all aspects of the facility
- I also assisted the Doctors when needed
- My jobs while working in the clinic included: Restraining animals, drawing blood, drawing vaccines, filling prescriptions, administering medications (orally, intravenously, intramuscular, subcutaneous), running tests (fecal floats, blood work, heartworm tests, preparing skin scrapings, urinalysis), nail trims, cleaning kennels and sanitizing the clinic
International Faceplate Administrator
Teledex
02.2001 - 08.2002
- Company Overview: Our company made and distributed telephones for hotels around the world
- My job was working with our international clients in creating the face plate designs for the telephones
- Other job responsibilities included data entry, filing, and covering the front reception area along with a multi-line switch board
- Our company made and distributed telephones for hotels around the world
Education
Certified Veterinary Assistant -
Coastal Carolina Community College
Jacksonville, NC01.2004
High School Graduate -
Live Oak High School
Morgan Hill, CA01.1999
Skills
- Professional phone etiquette
- Excellent communication skills
- Attention to detail
- Articulate and well-spoken
- Customer service-oriented
- Accurate and detailed
- Excellent planner and coordinator
- Works well under pressure
- Multi-line phone proficiency
Hobbies and Interests
- Horseback riding
- Gardening
- Reading
- Fishing
- Breeding and Showing in the American Rabbit Breeders Association
- Fiber Processing
- Wool Spinning
Extracurricular Activities
Parent volunteer at my daughter’s school as needed (Antelope Elem/ Coleville High School). Volunteer with equine rescues. Lead a volunteer children’s arts & crafts center at the Wellness Center. Volunteer and run dinners for Antelope Valley Lions Club. Lead Douglas 4-H Rabbit Club. Co_Lead Carson Valley Shepherds. Treasurer for Douglas 4-H Leaders Council. Member of the Barefoot Quilters Guild of Coleville.
Affiliations
- Douglas 4-H Rabbit Leader
- Douglas 4-H Leaders Council Treasurer
- Carson Valley Shepherd Co-Leader
- Nevada Agricultural Fair Rabbit Superintendant
- Silver State Youth and Livestock Show Rabbit Superintendant
- Coleville Hight School Boosters Club Volunteer
- Antelope Valley Lions Club Volunteer
Timeline
Administrative Receptionist/Patient Navigator
Toiyabe Indian Health Project, Inc.
06.2016 - 10.2021
Recreation Assistant
MCCS Semper Fit
08.2013 - 06.2016
Office Manager
Ideal Pet Care
02.2001 - 08.2002
International Faceplate Administrator
Teledex
02.2001 - 08.2002
Certified Veterinary Assistant -
Coastal Carolina Community College
High School Graduate -
Live Oak High School
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