Ellen Gaither
Chattanooga,TN
Summary
I am an energetic, creative individual that will bring great customer service skills while doing everything possible to fulfill what is expected of me. I can easily work with others and am always professional while at work.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Fine Artist
Self-employeed
Chattanooga, TN
07.2013 - Current
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers. Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Made use of materials, such as ink, watercolors, charcoal, paints, and pencils to complete unique piece for customers.
- Built and maintained working relationships with clients and teams.
Public Insurance Adjuster
Claim Cops Public Adjusters
Cleveland, TN
04.2020 - 05.2022
- Prepared contracts, claim documentation, and related records before inputting into our customized CRM system
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated with policyholders when appropriate to gather information, reassure claim process and to inform necessary protocols when necessary.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
- Trained other claims staff members on proper handling and evaluation of claims.
- Prepared documentation for mortgage companies and followed through each step for the home owner to receive claim payment.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Floral Designer
Grafe Studio, Chattanooga Florist, Humphries
Chattanooga, TN
11.2018 - 03.2020
- Researched latest design trends, colors, and vendor products including in-depth knowledge of various types of flowers and their seasonal availability for use in new projects / installations
- Collaborated closely with customers to create unique designs for bouquets, wreaths and arrangements for weddings, funerals and other events.
- Imparted knowledge on plants and flowers to customers while offering friendly and efficient service, handled challenging situations with ease. Drove customer satisfaction by providing recommendations for greenery and flower pairing.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others while participating in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed general labor tasks such as processing new inventory, washing buckets, loading and unloading materials and cleaning up installation sites.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Education
Bachelor of Arts - Interdisciplinary Studies
Georgia College And State University
Milledgeville, GA 08.2010 - 05.2014
Timeline
Public Insurance Adjuster
Claim Cops Public Adjusters
04.2020 - 05.2022
Floral Designer
Grafe Studio, Chattanooga Florist, Humphries
11.2018 - 03.2020
Fine Artist
Self-employeed
07.2013 - Current
Bachelor of Arts - Interdisciplinary Studies
Georgia College And State University
08.2010 - 05.2014
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