Ellen Gallagher
Costco Wholesale
MILWAUKEE,WI
11
years of professional experience
Detail-oriented Business Graduate with over 7 years of experience in high-volume service environments. Expertise in real-time problem-solving, vendor management, and accurate documentation. Proven ability to foster positive relationships while upholding operational standards. Ready to leverage these skills in a Property Management role.
Work History
Baker
4 Years 4 Months- Prepared and baked a variety of products, ensuring quality in the details, and consistency in all items while prioritizing time management.
- Trained new employees in all areas of the bakery department.
- Standing for long periods, and lifting heavy items up to 50-80lbs.
- Operated industrial baking equipment, adhering to safety standards and maintenance protocols.
- Packaged finished products for sale.
- Collaborated with team members to optimize production efficiency during peak hours ensuring timely delivery, and member satisfaction.
- Clean and sanitize work stations, industrial mixers, ovens, and baking tools.
- Tracked inventory and reported low supplies.
Cashier / Sandwich Artist
9 Months- Greeting and serving customers, preparing made-to-order sandwiches, ice cream, soups and salads precisely to customers' needs and requests..
- Slicing vegetables, prepping meats, restocking other ingredients and ice cream tubs during slow hours or prior to opening.
- Processed customer transactions efficiently using point-of-sale systems.
- Built relationships with regular customers.
- Resolved any customer complaints professionally, and promoted repeat business.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained cleanliness and sanitation standards in kitchen areas to ensure a safe working environment.
Barista
1 Year 1 Month- Prepared high-quality espresso beverages, specialty drinks and food to meet customer preferences with speed, quality and consistency.
- Maintained clean and organized work spaces.
- Used POS system, ensuring accurate transactions and process payments.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Developed seasonal beverage menu items based on customer feedback and trends.
- Built relationships with regular customers to promote fun, and positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities via checklists during busy periods.
Dog Daycare Attendant
10 Months- Greeting dog owners during drop-offs and pick-up times.
- Supervised playgroups with 25-30+ dogs ensuring positive interactions and physical safety at all times.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Strictly monitored health and wellness of dogs, reporting any concerns to management promptly.
- Providing dogs' meals and administering prescribed medications.
- Built strong relationships with pet owners through effective communication and customer service.
- Increased dog owners' satisfaction by providing regular positive report cards and photos of their dogs' day.
- Maintained cleanliness of facility (kennels, play yards, grooming areas, etc.) ensuring compliance with sanitation standards.
Restaurant Team Member/Barista/Cashier
1 Year 6 Months- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction.
- Prepared smoothies, hand-crafted espresso drinks and other specialty beverages at barista station on the prep line.
- Operated point-of-sale system efficiently, processing orders accurately and handling cash transactions responsibly.
- Adjusted food preparation methods in accordance with customer requests or allergens.
- Maintained clean and organized work benches and dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Attended regular team meetings to discuss new menu items, and areas of improvement to increase sales and positive customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Assisted in training new team members.
Bagger/Cart Attendant
1 Year 7 Months- Assisted with maintaining clean and organized store appearance for a pleasant shopping experience.
- Assisted customers with bagging groceries efficiently and accurately.
- Loaded heavy items or groceries into customers' vehicles if requested or needed..
- Returned unwanted merchandise and retrieved specially requested products.
- Collected and returned all hand baskets and shopping carts from the lot in various weather conditions to the proper place for new customer use.
Education
Associate of Applied Science - Business Management
- Relevant Coursework: Photography & Interior Design
Skills
Attention to detail
Time Management
Customer Service
Clear Communication
Interpersonal Skills
Microsoft Office proficiency
Strategic Planning
Creativity
Phone and email etiquette
Great Photographer
Timeline
Baker
Costco Wholesale
06.2022 - CurrentRead More
Cashier / Sandwich Artist
The Chocolate Factory
09.2021 - 06.2022Read More
Barista
Fiddleheads Coffee
07.2020 - 08.2021Read More
Dog Daycare Attendant
Central Bark Doggy Daycare
07.2019 - 05.2020Read More
Restaurant Team Member/Barista/Cashier
Panera Bread
12.2017 - 06.2019Read More
Bagger/Cart Attendant
Metro Market
02.2016 - 09.2017Read More
Milwaukee Area Technical College
Associate of Applied Science from Business Management
Read More