Ellen Garner
Sanford,NC
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience. Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Committed Liaison professional looking to serve as company liaison to promote positive business relations with potential vendors and clients. Organized and experienced to complete reports. Strong skills in time management and prioritizing tasks.
Overview
37
37
years of professional experience
Work History
Cashier
Lowe's Home Improvement Center, Erie Pa
Sanford , NC
2022.11 - Present
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
Patient Access Representative
Central Carolina Hospital
Sanford , NC
2023.01 - 2023.03
- Facilitated communication between patients, staff members, and third party payers.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Managed incoming faxes related to patient registration processes.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Greeted patients and visitors in a courteous and professional manner.
Domestic Engineer
Garner Household
Sanford , NC
1997.10 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Supply Liason
United States Air Force Reserve
Wyoming, Germany, Luxembourg, And Korea , European And Asian Continents
1992.07 - 1998.09
- Improved operations by conducting critical analysis and generating recommendations to resolve issues.
- Developed and implemented inventory policies and followed up with necessary revisions.
- Reduced product variability through careful oversight of inventory demand.
- Monitored operations to ensure compliance with and regulations and policies.
- Established and supervised highly collaborative supply operations team while also delivering training in process.
Patient Care Coordinator
Carondelet St. Joseph's Hospital
Tucson , AZ
1990.07 - 1992.09
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Performed data entry into various computer systems related to surgery scheduling.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Patient Care Coordinator
Georgia Baptist Hospital
Atlanta , GA
1987.09 - 1989.08
- Processed referrals for specialist visits or diagnostic tests.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Verified insurance coverage for each patient visit.
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
Education
Associate of Arts - General Studies
Central Carolina Community College
Sanford, NC2007-05
Skills
- Meeting Preparation
- Filing and Recordkeeping
- Office Administration
- Medical Data Collection
- Articulate Communication
- Inventory Management
- Insurance Verification
- Database coordination
- Customer Service
- Cash Handling
- Product Merchandising
- Guest Services
- Customer inquiries
- Positive and professional
- Product Recommendations
Accomplishments
- The Air Force Achievement Metal for Meritorious Service Oct 98
- The Air Force Achievement Metal (First Oak Leaf Cluster) for Meritorious Service Aug 1996
- Three productive members of society
Timeline
Patient Access Representative
Central Carolina Hospital
2023.01 - 2023.03
Cashier
Lowe's Home Improvement Center, Erie Pa
2022.11 - Present
Domestic Engineer
Garner Household
1997.10 - Current
Supply Liason
United States Air Force Reserve
1992.07 - 1998.09
Patient Care Coordinator
Carondelet St. Joseph's Hospital
1990.07 - 1992.09
Patient Care Coordinator
Georgia Baptist Hospital
1987.09 - 1989.08
Associate of Arts - General Studies
Central Carolina Community College
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