Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen Gilmer

Boynton Beach,FL

Summary

Dynamic Recreation Specialist with a proven track record at Palm Beach County Parks & Recreation, excelling in creative event planning and community engagement. Skilled in program management and safety protocols, I successfully enhanced participant satisfaction and fostered teamwork through innovative recreational programs, ensuring a safe and enjoyable environment for all.

Overview

23
23
years of professional experience

Work History

Recreation Specialist

City Of Boynton Beach
Boynton Beach, Florida
02.2025 - Current
  • Organized recreational programs for diverse community groups and interests.
  • Assisted in planning events to promote community engagement and participation.
  • Facilitated activities that encourage teamwork and social interaction among participants.
  • Responded to participant inquiries, providing information on programs and schedules.
  • Implemented safety protocols during events to protect participants and staff.
  • Evaluated program feedback to improve future recreational activities and services.
  • Maintained participant safety through careful monitoring and supervision.
  • Organized, coordinated and supervised special events and activities.
  • Implemented strategies to improve customer service satisfaction ratings.
  • Ensured compliance with safety policies and procedures.
  • Assisted in the development of budgets for recreation programs.
  • Enforced rules related to the use of recreation facilities in a fair manner.
  • Maintained records related to program participants, staff training, budgeting.
  • Promoted culture focused on safe participation in recreational activities.
  • Scheduled staff shifts for each activity or event ensuring adequate coverage.
  • Developed, implemented and evaluated recreation programs for youth and teens.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Managed daily operations of recreational facilities.
  • Supervised and coordinated work activities of personnel.

Uber Driver

Uber
Boynton Beach, Florida
06.2018 - 01.2025
  • Provided safe and reliable transportation to passengers across city routes.
  • Maintained vehicle cleanliness and performed routine inspections for safety.
  • Communicated effectively with passengers to ensure positive ride experiences.
  • Navigated efficiently using GPS technology to optimize travel routes.
  • Adapted quickly to changing traffic conditions and passenger requests.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.

Recreation Specialist II

Palm Beach County Parks & Recreation
Boynton Beach, Florida
01.2003 - 06.2018
  • Organized recreational programs for diverse community groups and interests.
  • Assisted in planning events to promote community engagement and participation.
  • Maintained equipment and supplies to ensure safe and enjoyable experiences, along with decorating for holidays.
  • Collaborated with local organizations to enhance program offerings and resources and partnerships for events.
  • Responded to participant inquiries, providing information on programs and schedules and calendars for camps, events and programs.
  • Implemented safety protocols during events to protect participants and staff.
  • Evaluated program feedback to improve future recreational activities and services.
  • Implemented strategies to improve customer service satisfaction ratings.
  • Organized, coordinated and supervised special events, activities and programs for the community at large.
  • Assisted with the maintenance of facilities used by recreation programs and set ups for rentals.
  • Created promotional materials such as newsletters, brochures, flyers, banners and press releases.
  • Assisted in the development of budgets for recreation programs and strategic planning meetings.
  • Resolved conflicts between participants or among staff members in a timely manner.
  • Facilitated communication between staff members, participants and volunteers.
  • Managed registration processes for programs including online registration systems. (RecTrac & WebTrac)
  • Scheduled staff shifts for each activity or event ensuring adequate coverage, part time and summer camp staff.
  • Provided guidance on facility usage policies and procedures.
  • Developed, implemented and evaluated recreation programs for youth, teens and adults.
  • Coordinated volunteer recruitment efforts for various youth sporting programs and special events.
  • Participated in professional development activities such as FRPA conferences and workshops, and spoke on team building at FRPA.
  • Prepared reports on program performance, attendance, participation levels and other relevant data.
  • Collaborated with other departments to ensure successful programming outcomes.
  • Developed partnerships with local businesses to increase special event attendance & interest.
  • Promoted awareness of available services through social media outlets.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Managed daily operations of recreational facilities.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips in summer, fall and winter camps.
  • Administered first aid and notified emergency medical personnel.
  • Completed and maintained time and attendance forms and inventory lists.
  • Conferred with management to discuss and resolve participant complaints.
  • Evaluated recreation areas, facilities and services for results.
  • Supervised dance, gymnastics and martial art instructors, and handled invoices for payments.
  • Assisted manager with communication of field rentals, parks maintenance and upkeep of recreation facilities and ballfields. (Inputted into RecTrac all ballfield rentals for sporting groups.)

Education

Bachelor of Science - Physical Education Teaching & Recreation

Central Michigan University
Mount Pleasant, MI
05-1989

Skills

  • Creative event planning
  • Effective communication
  • Customer service
  • Program management & evaluation
  • Safety protocols/risk assessment
  • Adaptability
  • Adaptability and flexibility
  • Arts and crafts
  • Relationship building
  • Recreational program planning
  • Budget development
  • Team facilitation
  • Community engagement
  • Time management
  • Organization skills
  • Staff management
  • First aid certification
  • Fundraising/Sponsorships
  • Problem-solving

Timeline

Recreation Specialist

City Of Boynton Beach
02.2025 - Current

Uber Driver

Uber
06.2018 - 01.2025

Recreation Specialist II

Palm Beach County Parks & Recreation
01.2003 - 06.2018

Bachelor of Science - Physical Education Teaching & Recreation

Central Michigan University

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Ellen Gilmer