Ellen Goins
Fort Mitchell,KY
Summary
Focused Documentation Specialist with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
28
28
years of professional experience
Work History
Export Documentation Specialist
Darling Ingredients Inc
Cold Spring, KY
07.2000 - 04.2022
- Assigned tasks and directed team of office clerks.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Managed 8 employees with continuous coaching and mentoring.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Entered AES filings and provided support for customs clearance
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Worked flexible hours across night, weekend and holiday shifts
- Increased customer satisfaction by resolving issues
Office Manger
Campbell County YMCA
Fort Thomas, KY
06.1994 - 06.2000
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Developed standard operating procedures for all administrative employees.
Education
High School Diploma -
US Grant Vocational School
Bethel, OH05.1982
Skills
- Accounting Procedures
- Scheduling and Coordinating
- Office Supervision
- Customer Service Management
- Hiring and Training
- Administration and Reporting
- Logistics Support Services
- Administrative Management
- Export Documentation and logistics
- AES filing and customs clearance
Timeline
Export Documentation Specialist
Darling Ingredients Inc
07.2000 - 04.2022
Office Manger
Campbell County YMCA
06.1994 - 06.2000
High School Diploma -
US Grant Vocational School
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