Ellen Goulding
Plano
Summary
With 14 years of experience in high-efficiency property management, including 7 years of expertise in renovation asset management, this seasoned and senior professional is ready to utilize extensive knowledge and abilities in a challenging role that offers potential for long-term career advancement and success.
Overview
7
7
years of professional experience
Work History
Senior Dual Site Property Manager
GID / Windsor Communities
04.2020 - Current
- Coordinated renovation and capital projects across multiple properties, ensuring timely completion and adherence to budget.
- Created detailed budgets for property operations, tracking expenses carefully to reduce costs where possible.
- Implemented preventative maintenance programs to extend the lifespan of property assets.
- Evaluated staff performance regularly to identify areas of improvement or recognize the achievements contributing towards success in managing the properties.
- Increased tenant retention rates by fostering a sense of community through events and activities within the residential complex.
- Managed vendor relationships, negotiated contracts, and ensured timely completion of property improvements.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Directed property loss recovery operations, achieving effective and timely outcomes.
Assistant Community Director
Atlantic Pacific Management
12.2017 - 12.2020
- Maintained property by resolving tenant complaints and enforcing rules of occupancy
- Enforced occupancy policies and procedures by confronting violators and taking corrective action
- Analyzed market data to identify prospective development sites
- Managed day-to-day activities involving tenants, subcontractors and property management
- Oversaw daily operations, maintenance and administration of various properties
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Regularly updated asset management staff regarding leasing and property status
- Monitored infrastructure and building expenses and reviewed and approved invoices
- Created staff schedules in response to community needs
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications
- Compiled and conveyed operational and financial data to regional manager
- Prepared detailed budgets and reports on financial conditions of property
- Compiled expense reports to advise stakeholders on property status
- Drafted staffing plans each week for staff of 8 employees
- Coordinated renovation improvements in compliance with asset management agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
- Drove facility growth and increased resident morale by planning special activities
- Maintenance knowledge
- OneSite, Yardi, LRO and MRI programs
Assistant Community Manager
Kairoi Residential
12.2019 - 04.2020
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Supported the acquisition and sale of properties for prospective buyers.
Education
Bachelor of Science -
DCCCD
Skills
- Multi-family property management
- New construction
- Asset Management
- Meticulous and detail-oriented
- Yardi software proficiency
- Community marketing
- Financial budgeting and expense management
- Customer relationship management
- OneSite
- LRO
- Capital improvement
- Exceptional oral and written communication skills
- Customer service-focused
- Staff management
Phone - Number
469-925-8031
Accomplishments
- Oversaw multiple residential family properties totaling over 900 individual units.
- Demonstrated skill and career growth by being promoted 3 times in 4 years.
- Achieved Financial "Expense-a-Sizer" and "Expense Maximizer" awards 2 years in a row by reducing cost of operations and increasing positive CNOI over 20%.
Timeline
Senior Dual Site Property Manager
GID / Windsor Communities
04.2020 - Current
Assistant Community Manager
Kairoi Residential
12.2019 - 04.2020
Assistant Community Director
Atlantic Pacific Management
12.2017 - 12.2020
Bachelor of Science -
DCCCD
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