Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen Grenier

Manchester

Summary

Dynamic hairdresser and customer service expert at Fantastic Sams Cut & Color, skilled in upselling and inventory management. Cultivated strong client relationships through personalized consultations and effective product recommendations, enhancing customer satisfaction and driving salon revenue. Proficient in cash handling and appointment scheduling, ensuring seamless operations and exceptional service delivery. Hardworking Hairstylist with pleasant personality and passion for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences. Creative professional with hands-on experience in managing hair styling needs for diverse clientele. Skilled in maintaining updated knowledge of styles, hair care products, and emerging trends within the beauty industry. Noted for creative flair, technical skill, and strong ability to build rapport with customers to understand unique style preferences. Previous work history demonstrates positive impact on customer satisfaction and retention through top-notch service delivery.

Overview

1
1
year of professional experience

Work History

Costomer sevrice /Hairdresser

Fantastic Sams Cut & Color
Manchester
04.2024 - Current
  • Advised clients on how to maintain their hairstyles at home between visits.
  • Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
  • Upsold additional services like styling products or accessories to increase revenue for the business.
  • Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
  • Suggested retail products to clients that would help them maintain their style.
  • Developed relationships with regular clients by providing excellent customer service.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Operated cash registers to receive payments from patrons.
  • Updated and maintained customer information records and beauty services provided.

Education

High School Diploma -

Greater Lawrence
Andover, MA
05-1981

Skills

  • Inventory management
  • Product recommendations
  • Customer relationship management
  • Cash handling
  • Appointment scheduling
  • Hair styling
  • Upselling techniques
  • Relationship building
  • Customer education
  • Retail sales strategies
  • Customer consultation
  • Salon marketing

Timeline

Costomer sevrice /Hairdresser

Fantastic Sams Cut & Color
04.2024 - Current

High School Diploma -

Greater Lawrence