Ellen Harris
Georgetown,TX
Summary
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Sales Coordinator
American Water Care
05.2012 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Set up appointments with potential and current customers to promote new products and services.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
Sales Representative
T/R Drywall & Painting
10.2010 - 01.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
Purchasing Agent
Flooring Services SW
11.2008 - 04.2010
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Sales Coordinator
Meritage Homes
01.2007 - 10.2008
- Managed 21 sales associates, including VP of.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Project Coordinator/Office Manager/Executive Assistant Manager
Pulte Homes
09.2003 - 11.2006
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
Education
CDA -
Stephen F. Austin State University
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Graduate of Lufkin High School
Skills
- Lead Generation
- Customer Support
- Cold Calling
- File and Records Management
- Data Entry
- Sales Expertise
- Report Creation
- Account Management
- Issue Resolution
- Product and Service Sales
- Safety Protocols
- Client Information Databases
- Procurement and Sales
- Providing Feedback
- Goals and Performance
- Analytical Thinking
- Staff Training
- Client Meetings
- Computer Proficiency
- Tradeshow Events
- Prospecting Skills
- Superior Work Ethic
Timeline
Sales Coordinator
American Water Care
05.2012 - Current
Sales Representative
T/R Drywall & Painting
10.2010 - 01.2012
Purchasing Agent
Flooring Services SW
11.2008 - 04.2010
Sales Coordinator
Meritage Homes
01.2007 - 10.2008
Project Coordinator/Office Manager/Executive Assistant Manager
Pulte Homes
09.2003 - 11.2006
CDA -
Stephen F. Austin State University
undefined
Graduate of Lufkin High School
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