Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Ellen Henderson

Katy,Texas

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Successful professional with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development. Strategic Recruiter known for high productivity and efficiently completing tasks. Excel in candidate sourcing, interview technique development, and relationship building. Strong in communication, negotiation, and organizational skills which are leveraged to excel in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bus Driver/Recruiter

Cypress Fairbanks ISD
Cypress, Texas
03.2018 - 11.2024
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Greeted customers in a friendly manner when boarding the bus.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
  • Reported any incidents that occurred during route travel to management personnel immediately.
  • Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
  • Verified that all passengers were seated before operating the bus.
  • Maintained order among passengers during trip by enforcing rules of conduct.
  • Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
  • Followed designated routes according to timetables while obeying speed limits at all times.
  • Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
  • Communicated effectively with dispatch staff via two way radio regarding delays, detours.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Handled passenger emergencies or disruptions.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Reported delays or accidents.
  • Advised passengers to be seated and orderly while on vehicles.
  • Kept accurate logs of all deliveries and trips.
  • Parked vehicles at loading areas to board passengers.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Developed job descriptions and postings to attract qualified applicants.
  • Maintained Applicant Tracking System records of all applicants.
  • Negotiated salaries and other employment terms with successful applicants.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Referred suitable candidates to relevant departments for additional assessment.
  • Organized recruitment activities such as career fairs, campus visits.
  • Identified best practices for recruiting process improvement.
  • Participated in industry networking events to build talent pipeline.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Facilitated job application processes for qualified candidates.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.

Shuttle Driver

Onpoint Industrial Services
Deer Park, TX
06.2015 - 02.2017
  • Assisted passengers with boarding and disembarking the shuttle bus.
  • Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
  • Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
  • Conducted safety briefings to inform passengers of emergency procedures.
  • Observed traffic laws and followed established routes and schedules.
  • Reported any incidents or irregularities during shift to supervisor or dispatch team.
  • Notified dispatch of delays due to traffic or other conditions.
  • Provided friendly customer service while interacting with passengers in person and on the phone.
  • Adhered to all safety regulations set forth by the Department of Transportation.
  • Recorded trip details such as time, route, stops made, fares collected, mileage driven., into logbook at end of each shift.
  • Inspected exterior of vehicle before beginning shift for damage or debris removal.
  • Communicated regularly with dispatch via two-way radio regarding schedule changes or updates.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Followed safety regulations and state laws governing vehicle operation.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Drove shuttle buses, limousines or company cars to transport passengers.
  • Followed regular schedule of pickups for individual customers and groups.
  • Notified dispatchers or company mechanics of vehicle problems.
  • Arranged to pick up customers or groups.

Driver

Williams Brothers Construction Co
Houston, TX
01.2012 - 04.2013
  • Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
  • Drove dump truck to job sites while adhering to all applicable traffic laws and company policies.
  • Checked brakes, oil, tires, lights and other systems on a regular basis to ensure safe operation of the vehicle.
  • Inspected vehicles for mechanical items and safety issues before driving them.
  • Maintained logs of working hours and of vehicle service or repair status, following applicable state and federal regulations.
  • Performed daily pre-trip inspections of the dump truck in accordance with Department of Transportation regulations.
  • Operated equipment safely and efficiently in order to minimize damage or loss due to improper handling or maintenance.
  • Recorded cargo information such as weight, size, type, for accurate billing purposes.
  • Hauled and transported gravel, dirt, fill and boulders to and from construction sites.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

Bus Driver

Galena Park ISD
Houston, TX
06.2008 - 07.2012
  • Ensured safety of students by following all traffic laws and regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Assisted with loading and unloading of passengers as needed.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Provided helpful directions and assistance to students during their ride.
  • Inspected student's passes prior to boarding the bus.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Communicated effectively with parents regarding student transportation issues.
  • Developed positive relationships with students through friendly interactions.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Learned and followed school transportation procedures.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Acquired and maintained certification in basic first aid and CPR.
  • Performed work assignments according to instructions received.
  • Read maps and followed written or verbal driving directions.
  • Prepared reports that stated total number of students, hours worked or mileage.

Charter Bus Driver

Horizon Coach Line
Houston, TX
08.2005 - 10.2006
  • Assisted passengers with loading and unloading luggage onto the bus.
  • Ensured all safety regulations were followed while driving, including speed limits, proper lane usage, and passenger count.
  • Performed daily maintenance checks on the bus to ensure it was in safe working condition.
  • Maintained a clean and organized interior of the bus at all times.
  • Kept accurate records of hours worked and mileage driven for each trip.
  • Followed pre-determined routes as scheduled by transportation company.
  • Responded promptly to customer inquiries regarding schedule changes or delays.
  • Carried out emergency procedures in case of accidents or mechanical malfunctions on board the vehicle.
  • Strictly enforced policies against alcohol consumption on board the charter bus.
  • Utilized GPS navigation systems to find alternate routes when needed due to road closures or heavy traffic congestion.
  • Reported any incidents that occurred during trips such as medical emergencies, traffic violations.
  • Loaded luggage securely into storage compartments before departing from pick up locations.
  • Completed post-trip inspections after arriving at final destinations to check for damage or missing items.
  • Recorded information related to each trip such as fuel used, time taken for each stop, number of passengers present.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Arranged to pick up customers or groups.
  • Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
  • Notified dispatchers or company mechanics of vehicle problems.
  • Drove shuttle buses, limousines or company cars to transport passengers.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

Education

High School Diploma -

Melville High School
Melville, LA
05-1988

Skills

  • Bus maintenance
  • Commercial driving
  • Fare collection
  • Impeccable safety history
  • Navigation and road safety
  • Safe driving techniques
  • DOT standards
  • Inclement weather driving
  • Safety practices
  • Resume scanning
  • Pre-screening candidates
  • Excel spreadsheets
  • Team motivation
  • Cold-calling
  • Background checking
  • New hire orientations
  • Database creation
  • Assessing qualifications
  • Job fairs planning

Affiliations

Excellent communication skills, attention to detail, willingness to learn, verbal communication skills Data Entry

Accomplishments

Cdl Licenses, CPR, and Charter Driver

Certification

  • Class B License
  • CPR certication
  • Charter Driver

Languages

English
Professional

Timeline

Bus Driver/Recruiter

Cypress Fairbanks ISD
03.2018 - 11.2024

Shuttle Driver

Onpoint Industrial Services
06.2015 - 02.2017

Driver

Williams Brothers Construction Co
01.2012 - 04.2013

Bus Driver

Galena Park ISD
06.2008 - 07.2012

Charter Bus Driver

Horizon Coach Line
08.2005 - 10.2006

High School Diploma -

Melville High School
Ellen Henderson