Highly-motivated employee experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure. Skilled in communication, problem-solving, maintaining positive relationships with customers, and seeks to improve customer satisfaction through attentive service, communication, and effective issue resolution.
Hi, I’m
Ellen Hopkins
Kannapolis,NC
Summary
Overview
10
years of professional experience
1
Certification
Work History
MHC KenworthConcord, NC
Service Advisor
01.2024 - Current
Job overview
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.+
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Penske Truck LeasingCharlotte, NC
Maintenance Supervisor
08.2021 - 09.2024
Job overview
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Assisted in training new hires on proper operation and maintenance techniques.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
Penske Truck LeasingConcord, NC
Maintenance Coordinator
07.2017 - 08.2021
Job overview
- Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
- Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
- Receive and store parts in an organized and easily accessible manner.
- Complete frequent inventory cycle counts and ensure parts are available when needed.
- Manage the new & used battery and tire inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
- Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
- Conducted annual inventory
- Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas.
Animal Kennel CareMatthews, NC
Kennel Manager
01.2015 - 07.2017
Job overview
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Performed basic grooming tasks such as brushing fur coats or trimming nails when needed.
- Resolved any customer complaints quickly and efficiently.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
- Provided training to staff on proper handling techniques for animals.
- Developed strategies to improve operational efficiency while maintaining high standards of animal care.
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
Education
Mt Pleasant HighMt Pleasant, NC
High School Diploma
05-2010
University Overview
Skills
- Multitasking and Organization
- Strong Work Ethic
- Excellent Communication
- Attention To Detail
- Decision Making
- Problem Solving
- Leadership
- Customer Relations
- Inventory Monitoring
- Continuous Improvement
Certification
- Forklift Certified
- Bendix & Meritor Certifications
- Proficient in CDK & AS400
References
References
References available upon request.Timeline
Service Advisor
MHC Kenworth
01.2024 - Current
Maintenance Supervisor
Penske Truck Leasing
08.2021 - 09.2024
Maintenance Coordinator
Penske Truck Leasing
07.2017 - 08.2021
Kennel Manager
Animal Kennel Care
01.2015 - 07.2017
Mt Pleasant High
High School Diploma
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