Ellen Howard
Saint Simons Island,GA
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Many years of not only President of Sales, but also a former Delta Flight Attendant, as well as 20+ years in the hospitality industry.
Overview
25
25
years of professional experience
Work History
President of Sales
EH Sales, Inc
St Simons Island, GA
02.2004 - Current
- Cultivated and strengthened customer relationships to drive revenue growth.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Leveraged computer system to input customer orders and pricing information.
- Analyzed market conditions, customer needs, and competitive activities to identify opportunities for business growth.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Learned customer needs and desires to suggest specific product options.
- Managed client accounts, responding promptly to inquiries and resolving any issues that arose.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Participated in trade shows and conventions in order to showcase products and services.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Delivered superior customer support to improve account retention rate.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
02.1999 - 01.2004
- Cooperated with pilots and crew members while performing duties on board the plane.
- Followed safety, passenger and supply pre-flight checklists.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Delivered onboard customer service including food and beverage service.
Skills
- Data-Driven Decision-Making
- CRM Proficiency
- Sales Training
- Account Management
- Customer Service
- Account Servicing
- Client Base Retention
- Sales Presentations
- Time Management
- Customer Order Management
- Customer Trend Analysis
- Relationship Building
References
References available upon request.
Timeline
President of Sales
EH Sales, Inc
02.2004 - Current
Flight Attendant
Delta Air Lines, Inc
02.1999 - 01.2004
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