Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen Jones Hutson

Kingsport,TN

Summary

Dynamic professional with a strong work ethic and effective problem-solving skills, experienced in delivering exceptional customer service at Advanced Call Technologies. Proven ability to adapt and streamline processes, enhancing client satisfaction in high-pressure environments. Adept at managing complex situations, ensuring optimal outcomes for both clients and the organization.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

18
18
years of professional experience

Work History

Home Loan Concierge

Advanced Call Technologies
07.2025 - Current

Provide white glove service with personalized assistance to streamline our customer's home loan experience.

Representment Specialist

Advanced Call Technologies
10.2020 - 06.2025

Investigated chargeback disputes, reviewed merchant responses, and decisioned cases for pre-arbitration or denial.

First Chargeback Specialist

Advanced Call Technologies
04.2020 - 10.2020

Assessed customer disputes and provisionally reversed funds from merchant accounts when warranted.

Residential Counselor

Holston United Methodist Home For Children
04.2016 - 11.2019

Provided support and monitored adolescents in residential group home.

911 Emergency Dispatcher

Hawkins County 911
09.2007 - 04.2016

Answered emergency and non-emergency calls. Gathered critical information, then dispatched appropriate first responder units.

Education

No Degree - Human Services

Walters State Community College
Morristown, TN

High School Diploma - Advanced College Preparatory

Cherokee Comprehensive High School
Rogersville, TN
05.1985

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving

Timeline

Home Loan Concierge

Advanced Call Technologies
07.2025 - Current

Representment Specialist

Advanced Call Technologies
10.2020 - 06.2025

First Chargeback Specialist

Advanced Call Technologies
04.2020 - 10.2020

Residential Counselor

Holston United Methodist Home For Children
04.2016 - 11.2019

911 Emergency Dispatcher

Hawkins County 911
09.2007 - 04.2016

No Degree - Human Services

Walters State Community College

High School Diploma - Advanced College Preparatory

Cherokee Comprehensive High School