
Dynamic professional with a strong work ethic and effective problem-solving skills, experienced in delivering exceptional customer service at Advanced Call Technologies. Proven ability to adapt and streamline processes, enhancing client satisfaction in high-pressure environments. Adept at managing complex situations, ensuring optimal outcomes for both clients and the organization.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Provide white glove service with personalized assistance to streamline our customer's home loan experience.
Investigated chargeback disputes, reviewed merchant responses, and decisioned cases for pre-arbitration or denial.
Assessed customer disputes and provisionally reversed funds from merchant accounts when warranted.
Provided support and monitored adolescents in residential group home.
Answered emergency and non-emergency calls. Gathered critical information, then dispatched appropriate first responder units.