ELLEN IRIZARRI
Forest Hills,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Room Service Associate
Memorial Sloan Kettering Hospital
New York, NY
01.2026 - Current
- Delivered prompt and accurate room service orders to patients, ensuring adherence to dietary restrictions.}+
- Collaborated with kitchen staff to coordinate meal preparation and delivery schedules for optimal efficiency.
- Maintained cleanliness and organization of service areas, adhering to health and safety standards.
- Resolved guest inquiries and concerns swiftly, contributing to a positive dining experience for patients.
Test Center Administrator
Prometric
Westbury, NY
05.2025 - 01.2026
- Managed test center operations to ensure adherence to testing protocols and standards.
- Coordinated scheduling and registration processes, enhancing candidate experience and operational efficiency.
- Trained and mentored new staff on testing procedures and customer service best practices.
- Implemented process improvements that streamlined check-in procedures for candidates.
Customer Service Representative
BakeMark
Bronx, NY
08.2023 - 08.2024
- Assisted customers with their account balances
- Issued credits carefully
- Answered phone calls and transferred them to the correct department
- Deposited checks and cash into the correct accounts
- Addressed and managed customer service concerns
Guest Service Agent
Fairfield Marriot
New York, NY
11.2022 - 09.2023
- Greeted and welcomed guests entering the hotel
- Assisted guests with registration and departure
- Processed payments and handled cash transactions accurately and efficiently
- Answered guests with their questions and inquiries
- Secured guest's valuables in hotel safe deposit box
Child Care Assistant Teacher
Lightbridge Academy
Brooklyn, NY
01.2023 - 08.2023
- Assisted in the preparations of lesson plans and classroom material
- Kept classroom and play areas free of potential hazards
- Assisted with daily indoor and outdoor supervision
- Maintained the children's records up to date
- Fostered meaningful relationships with lead teachers, children, and parents
Guest Service Agent
Holiday Inn
New York, NY
06.2021 - 11.2022
- Greeted guests and offered to assist with their needs
- Properly adjusted reservations and issued refunds when needed
- Authorized and approved deposits
- Created and confirmed reservations
Education
Associate of Arts - Early Childhood Education
Hostos Community College
Bronx, NY08-2026
Skills
- Bilingual: English and Spanish
- Leadership
- Communication
- Microsoft Word
- Excel
- Presentation
- Time Management
- Classroom Management
- Customer interaction
- Task prioritization
Certification
Cpr - Pediatric First Aid/CPR/AED - 2025
PCA - 3/2026
Timeline
Room Service Associate
Memorial Sloan Kettering Hospital
01.2026 - Current
Test Center Administrator
Prometric
05.2025 - 01.2026
Customer Service Representative
BakeMark
08.2023 - 08.2024
Child Care Assistant Teacher
Lightbridge Academy
01.2023 - 08.2023
Guest Service Agent
Fairfield Marriot
11.2022 - 09.2023
Guest Service Agent
Holiday Inn
06.2021 - 11.2022
Associate of Arts - Early Childhood Education
Hostos Community College
Education
Early Childhood Education
Hostos Community College
Bronx, Ny - Currently Enrolled