Summary
Overview
Work History
Education
Skills
Timeline
Intern

Ellen Johnson

Lowell,NC

Summary

With a proven track record at Sallys Beauty Supply, I excel in customer engagement and upselling strategies, enhancing sales and client satisfaction. My expertise in beauty product knowledge and strong interpersonal skills have fostered significant achievements, including surpassing sales goals. Adaptable and detail-oriented, I thrive in dynamic environments, consistently exceeding employer expectations.

Overview

14
14
years of professional experience

Work History

Beauty Adviser

Sallys Beauty Supply
07.2023 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Increased sales of premium skincare products with targeted recommendations.
  • Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
  • Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
  • Educated customers on latest beauty trends and products, leading to informed purchase decisions.
  • Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
  • Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.

Indepent

Avon Products
08.2010 - 11.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Police Science

Nassau Community College
Garden City, NY

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Customer engagement
  • Flexibility and adaptability
  • Upselling strategies
  • Sales expertise
  • Retail experience
  • Customer consultation
  • Brand awareness
  • Attention to detail
  • Personalized recommendations
  • Beauty trends
  • Payment processing
  • Customer needs assessment
  • Relationship building
  • Merchandise restocking
  • Returns processing
  • Cross-selling techniques
  • Sales closing
  • Product knowledge expertise
  • Sales coordination
  • Esthetics
  • Theft prevention
  • Display arrangements
  • Money transfer systems
  • Friendly and outgoing
  • Time management
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Active listening
  • Verbal and written communication
  • Upselling and cross selling
  • Trend awareness
  • New product tracking
  • Hygiene standards
  • Beauty routine advice
  • Beauty advising
  • Color matching techniques
  • Beauty product knowledge
  • Strong communication and interpersonal skills
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible
  • Organization
  • Team cooperation
  • Adaptable and flexible
  • Creative thinking
  • Store opening and closing
  • Product knowledge
  • Cash register operation
  • Positive customer engagement
  • Exceeding customer expectations
  • Inventory and stocking
  • Customer assistance

Timeline

Beauty Adviser

Sallys Beauty Supply
07.2023 - Current

Indepent

Avon Products
08.2010 - 11.2017

Police Science

Nassau Community College

Similar Profiles

CREATE PROFILE
Ellen Johnson