Ellen Jolly
Palm Coast,FL
Summary
Results-driven Account Manager with a proven track record in managing client relationships and driving revenue growth across diverse sectors, including Telecommunication, Publishing, and Automotive. Expertise in building relationships with clients and internal teams, complemented by applying targeted salesmanship techniques to achieve sales goals. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
28
28
years of professional experience
Work History
Account Manager
AutoPoint/Solera
Westlake, TX
04.2013 - Current
- Cultivated relationships with accounts to enhance customer satisfaction and retention.
- Managed a portfolio of 85+ accounts, ensuring timely communication and resolution of issues.
- Drafted proposals detailing services, costs, and benefits for prospective clients.
- Developed strategies that increased revenue from existing accounts through targeted initiatives.
- Coordinated with internal teams to guarantee timely delivery of products and services.
- Analyzed client data to identify growth opportunities and adjust marketing strategies.
- Presented product features to potential customers during sales meetings to drive engagement.
- Provided training to junior team members on best practices in account management.
Internet Account Manager
Palm Coast Data
Palm Coast, FL
10.2003 - 04.2013
- Coordinated internal teams to ensure timely delivery of products and services to clients.
- Managed multiple accounts while consistently meeting deadlines.
- Developed relationships with key accounts to enhance customer satisfaction.
- Analyzed client data to identify growth opportunities.
- Provided training and guidance to new Account Managers.
- Maintained knowledge of industry trends and technologies.
- Implemented user interface designs for web pages using HTML, CSS, and JavaScript.
- Performed unit testing of front-end components across various browsers and devices.
Account Manager/Operations Manager
The Faneuil Group
South Daytona, FL
06.1997 - 10.2004
- Created detailed reports on operational performance metrics, including call volume and average wait time.
- Developed and implemented customer service policies to enhance customer experience.
- Managed daily operations of customer service team, focusing on hiring, training, and coaching staff.
- Implemented quality assurance programs to monitor accuracy of customer interactions.
- Assessed existing processes to identify opportunities for improvement and recommended efficiency solutions.
- Collaborated with IT teams on system enhancements to improve user experience.
- Conducted regular performance reviews for customer service staff to identify improvement areas.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FLSkills
- Account management
- Customer relationship management
- Data analysis
- Proposal drafting
- Revenue growth strategies
- Internal team coordination
- Product training
- Performance tracking
- Team Training
- Team leadership
- Effective communication
- Revenue generation
- Systems and software expertise
- Account development
- Client meetings
- Performance evaluations
- Upselling
- Outbound telephone marketing
- Relationship building and management
- Issue resolution
References
References available upon request.
Timeline
Account Manager
AutoPoint/Solera
04.2013 - Current
Internet Account Manager
Palm Coast Data
10.2003 - 04.2013
Account Manager/Operations Manager
The Faneuil Group
06.1997 - 10.2004
High School Diploma -
Seabreeze High School
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