Ellen Jones
Littleton,CO
Overview
32
32
years of professional experience
Work History
Senior Principal, Master Servicing Oversight
Mr. Cooper
06.2012 - Current
- Relationship Manager for Master Servicing Transfers and collapse portfolios including MSR purchases, servicing transfers, interim and transfer agreements. Responsible for project plan and meeting updates.
- Oversight Relationship Manager for subservicing relationships. Includes on-site visits, quarterly audits, vendor relationships, default administration oversight, monthly dashboards, escalation point for subservicer and monthly QA reviews.
- Site audits for Tier 1 and Tier 2 servicers including investor services, default, and loan administration. Audits ensure servicing practices meet contractual agreement requirements and generally accepted servicing standards. Prepare site review finding and internal summary reports.
- Contract reviews for both servicing and master servicing portfolios.
- General servicing subject matter expert (SME) for the Master Servicing division.
Assistant Vice President
Aurora Loan Services
08.2004 - 06.2012
- March 2006- June 2012 Manage site audits for servicers including investor services, default, and loan administration. Audits ensure servicer practices meet contract agreement requirements and generally accepted servicing standard guidelines. Prepare site review finding and internal summary reports.
- Project lead for asset sales and trust collapse.
- Approve servicer loan level inquiries.
- Aug 2004 - March 2006 Claims Manager - Managed staff that processed 800 to 1,500 of FHA, VA, and MI foreclosure claims a month.
Fulfillment Manager
CoBank ACB
02.2000 - 07.2004
- Managed processing of all cash transactions for commercial loans and leases including wire room, ACH Fed Account, lockbox and exception payment processing.
- Managed Customer Service and Investigations areas including call center and issue tracking.
- Business project lead that developed Request For Proposals (RFP) for both external and internal banking systems. Successfully integrated payment and maintenance processing for lease affiliate.
Assistant Vice President
National Mortgage Corporation
03.1992 - 02.2000
- Responsible for hiring, training and monitoring of performance of staff involved in investor reporting, cashiering, special loans, loan set-up, payoffs and releases, customer service and escrow management of approximately 15,000 first mortgage loans.
- Assisted senior management in presentations to potential investors and auditors. Worked closely with senior management in developing MBS pools for sale.
- Completed due diligence reviews on potential bulk purchases, and assisted in contract negotiations.
- Manager responsible for closing company including transfer of all mortgage servicing, office closure and clean up of all origination and servicing issues.
Education
Associate of Arts - Business Administration
Colorado Mesa University
Grand Junction, COBachelor of Science - Business Management
Metropolitan State University of Denver
Denver, COTimeline
Senior Principal, Master Servicing Oversight
Mr. Cooper
06.2012 - Current
Assistant Vice President
Aurora Loan Services
08.2004 - 06.2012
Fulfillment Manager
CoBank ACB
02.2000 - 07.2004
Assistant Vice President
National Mortgage Corporation
03.1992 - 02.2000
Associate of Arts - Business Administration
Colorado Mesa University
Bachelor of Science - Business Management
Metropolitan State University of Denver
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