Spreadsheet
Ellen Jumbe
Canal Winchester,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Enthusiastic worker willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Inventory Officer
Malani Trucking
10.2022 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined dispatch processes for improved efficiency and faster response times
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences
- Collaborated with team members to optimize workflow and deliver exceptional service consistently
- Resolved customer complaints effectively, resulting in increased loyalty and repeat business
- Utilized advanced communication skills to provide clear instructions to drivers, minimizing delays and errors
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations
- Assisted in the development of new procedures that led to increased productivity within the department
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Contributed to cost reduction initiatives by identifying opportunities for bulk purchasing or alternative sourcing options.
- Developed comprehensive reports to analyze inventory trends, identify issues, and recommend improvements.
- Streamlined the procurement process for efficient ordering, tracking, and receiving of products.
- Implemented robust inventory management software to enhance visibility, control, and data accuracy in realtime.
- Minimized obsolete inventory with regular reviews of product life cycles, sales trends, and customer demands.
- Collaborated with cross-functional teams to improve overall supply chain efficiency and reduce lead times.
- Reduced stockouts and overstock situations with meticulous demand forecasting and inventory planning.
SALES ACCOUNT MANAGER
SimbaNET Malawi
01.2021 - 09.2022
- Increased sales revenue by identifying and pursuing new business opportunities
- Developed and maintained long-term relationships with key clients for sustained growth
- Achieved higher client satisfaction ratings through consistent communication and problem resolution
- Implemented effective sales strategies to expand market share within the assigned territory
- Collaborated with cross-functional teams to ensure seamless delivery of products and services
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
NATIONAL SALES TRAINING MANAGER
Techno Brain IT Solution Pvt
07.2019 - 12.2020
- Improved sales team performance by designing and implementing comprehensive training programs
- Enhanced company revenue by developing effective sales strategies for national accounts
- Developed strong relationships with key clients through regular communication and account management
- Streamlined sales processes, resulting in increased efficiency and productivity for the entire team
- Mentored junior sales staff, fostering a supportive environment that promoted professional growth
- Evaluated sales team performance to identify areas for improvement and implement necessary changes
- Collaborated with marketing teams to create impactful campaigns tailored to target markets across the nation
- Conducted market research to understand competitor strategies and identify opportunities for business growth.
COUNTRY MEDIA SPECIALIST
Alliance Media Holdings
03.2013 - 06.2019
- Enhanced audience engagement by developing and executing strategic media campaigns across multiple platforms
- Increased brand visibility by creating compelling content and utilizing targeted distribution channels
- Analyzed media trends and audience data, informing marketing strategies that drove business growth
- Managed website content updates, ensuring accurate information and streamlined user experience
- Collaborated with cross-functional teams to develop integrated marketing campaigns, optimizing reach and impact
- Conducted market research to identify target audiences, tailoring messaging to resonate effectively
- Developed multimedia assets including videos, graphics, and articles for maximum engagement
- Secured favorable media coverage by proactively pitching stories to key outlets and building relationships with journalists
- Trained team members on best practices in digital media management, enhancing overall department performance
- Organized promotional events to create buzz around new product launches or initiatives
- Negotiated contracts with vendors for advertising placements and other promotional activities at competitive rates
- Advised senior leadership on emerging industry trends and recommended best practices for staying ahead of competitors
- Launched a successful influencer partnership program resulting in increased brand awareness among target demographics
- Optimized email marketing campaigns by segmenting lists based on customer behavior patterns
- Developed and executed yearly budgets to purchase yearly acquisition of books, periodicals, supplies and computer software and hardware.
Education
No Degree - Project Management Professional Certificate
American Dream Academy
Washington, DCBachelor of Arts - Journalism
Malawi University of Business And Applied Science
High School Diploma -
Livimbo Secondary School
Skills
- Marketing
- Business Administration
- Contract Management
- Business Development
- Expense Tracking
- Strategic Planning
- Performance Management
- Staff Development
- Sales management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Brand Management
- Negotiation
- Key Performance Indicators
- Lead Generation
- Verbal and written communication
- Staff Management
- Performance Evaluations
- Revenue Forecasting
- MS Office
- Customer Service
- Computer Skills
- Problem-solving aptitude
- Administration and Reporting
- Purchasing strategy
- Warehouse Organization
- Inventory optimization
- Logistics Planning
Certification
Google Project Management Certification
References
Malani Lungu, Chief Executive Officer, 614-962-5455, nmlmordecai@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Interests
Studying
Reading
Watching Movies
Travelling
Timeline
Inventory Officer
Malani Trucking
10.2022 - 06.2024
SALES ACCOUNT MANAGER
SimbaNET Malawi
01.2021 - 09.2022
NATIONAL SALES TRAINING MANAGER
Techno Brain IT Solution Pvt
07.2019 - 12.2020
COUNTRY MEDIA SPECIALIST
Alliance Media Holdings
03.2013 - 06.2019
No Degree - Project Management Professional Certificate
American Dream Academy
Bachelor of Arts - Journalism
Malawi University of Business And Applied Science
High School Diploma -
Livimbo Secondary School
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