Ellen R. Kaiser
Hazlet,NJ
Summary
Dynamic hospitality professional with a strong track record in optimizing restaurant operations by efficiently managing server loads and creating welcoming environments for guests. Proven expertise in relationship-building and time management, contributing to positive dining experiences in fast-paced settings. Recognized for delivering impeccable service across various table sizes, driving customer satisfaction and fostering long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Edgewater Beach and Cabana Club
Seabright, New Jersey
07.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Courtesy Clerk
Dearborn Market & Farms
Holmdel, New Jersey
04.2022 - 06.2023
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Operated a cash register to process payments from customers.
- Greeted customers in a friendly and professional manner over the phone.
- Answered customer inquiries regarding products, services, billing, and other related topics.
- Provided accurate information to customers regarding store hours, product availability, and payment options.
- Assisted with order entry and processing of incoming orders.
- Maintained records of customer accounts and transactions.
- Resolved customer complaints effectively and efficiently.
Education
Some College (No Degree) - Human Services: Social Work
University of Delaware
Newark, DESkills
- Hospitality service expertise
- Server training
- Hostess support
- Team member support
- Point of sale operation
- Positive and professional
- Point of sale system
- Table setting arrangements
- Check payment processing
- Allergy awareness
- Sales expertise
- Special dietary requirements
- Dining area maintenance
- Liquor, wine, and food service
- High-volume dining
References
References available upon request.
Timeline
Server
Edgewater Beach and Cabana Club
07.2024 - Current
Courtesy Clerk
Dearborn Market & Farms
04.2022 - 06.2023
Some College (No Degree) - Human Services: Social Work
University of Delaware
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