Ellen K. Lively
Beckley,WV
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.
Overview
19
19
years of professional experience
Work History
Community Manager
Pikeview Manor Apartments
10.2021 - Current
- Manage rental property by advertising, and filling vacancies; maintain safe, clean, and secure premises of 192 apartment homes.
- Constantly present an excellent image of the company and its services and have received a 98% customer satisfaction rating
- Ensure the smooth running of our community in a fast-paced environment
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, etc
- Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
- Driving revenues through understanding and analysis of competition and development of creative marketing programs
- Review and approve all bills and invoices; process invoices when needed
- Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing and maintenance personnel, to maximize their engagement and minimize turnover
- Perform regular property inspections to ensure compliance with safety regulations
- Perform move-in and move-out inspections and calculate applicable charges for damages, determine market readiness and maintain aesthetics of each apartment
- Coordinate with maintenance staff to ensure timely completion of all tenant requests and complaints
- Process all reports to Regional Manager and Corporate staff on company timeline
- Reduced unnecessary costs and created spreadsheets to maximize performance of community office
- Performed property tours and communicated with tenants and prospects
- Ensure the appearance and physical aspects of the property meet the company's and owner's standards through routine site inspections
- Adhere to all company personnel, accounting, maintenance, and purchasing policies and procedures
- Prepared and presented various topics during Annual Meetings and Regional Meetings
- Plan, budget, and help set up monthly resident events/parties
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Leasing Consultant
Pikeview Manor Apartments
03.2021 - 10.2021
- Answered phone, presented tours, and processed applications for apartments
- Processed all invoices, researched any billing questions
- Processed tenant rental payments, scheduled work-orders, and various other maintenance items
- Ensured the appearance of the property, including the apartments and Community Building
- Helped set up and worked all resident events/parties
- Answered all guest cards and prospect inquiries
- Worked on marketing strategies, social media posts and building our property reputation
Loan Officer
Fayette Federal Credit Union
07.2020 - 03.2021
- Process Loan applications: via in person, or internet applications
- Assisted members with setting up their automatic payments
- Answered the phone and assisted members in a professional manner
- If at front counter: greeted members in a professional and friendly manner when entering the Credit Union
- Assisted with daily operational duties of running the credit union
- Assisted members when they called: If they needed rate information, how to apply for a loan, or how to become a member
- Processed all follow-ups
- If additional information was needed; sent documents to the member and requested the needed information., etc
- Developed various marketing ideas to promote loan goal achievements
- Balanced and completed end of day items for my drawer and the computer system
Personal Loan Specialist
OneMain Financial
03.2020 - 05.2020
- Greeted each client in a professional and friendly manner entering said branch
- Answered phone and assisted client if possible or directed call to appropriate personnel
- Performed all opening and closing procedures for said branch following company guidelines
- Processed all NSF transactions daily
- Accurately processed all payments (whether in person, via mail or telephone) and prepared daily deposits
- Assisted clients with setting up direct pay for their account
- Processed loan applications: via phone, internet application or from daily solicitation calls
- Worked directly with customers through the entire lending cycle, from the loan application to the loan closing
- Ensured that all lending documents and processes were completed per policy
- Worked delinquency daily
- Assisted clients in a professional manner to alleviate delinquency
- Worked as an individual contributor and as part of a team to achieve business/organizational goals
- Assisted clients with any questions they had in a professional and customer friendly manner
- Provide exceptional customer service
- Build strong, trusting relationships with new and existing clients
- Assisted in processing deferments and when needed modifications of applications
Branch Banker I
Branch Banks and Trust (BB&T)
12.2019 - 03.2020
- Greeted each client entering the branch and drive thru area
- Performed all opening and closing of said branch, following all bank procedures professionally and carefully
- Adhered to all security procedures established to ensure safety for all employees and clients
- Accurately processed deposits, withdrawals, and payments in accordance with bank policies and procedures; in a professional manner
- Assisted clients with various issues; from needing new temporary debit cards to helping with how to effectively use our various online banking tools
- Processed all commercial night deposits and change order when necessary
- Answered phone professionally and assisted with any questions or issues
- Professionally assisted clients with opening new accounts when needed
- Assisted with selling other products and services to help meet client needs and branch standards and goals
- Worked with fellow team members to ensure that client needs are met and that the branch operated efficiently and professionally daily
Furniture Sales Associate
Grand Home Furnishings
04.2013 - 12.2019
- Greeted and assisted customers with various furniture needs
- Recommended products based on customer needs and desires, answered questions regarding products
- Maintained a knowledge of sales, promotions, and store policies
- Prepared and processed sales orders, helped with financing options when needed, and processed exchanges/returns when needed
- Prepared and helped customers with special orders or service of their furniture
- Scheduled orders, and in circumstances where special delivery of the merchandise was required, assisted with arrangements
- Met daily and monthly sales goals
- Met daily and monthly Platinum Protection percentages
Training Store Manager/Store Manager
Cato Fashions
05.2006 - 04.2013
- Was responsible for the day-to-day operation of a woman's retail establishment
- Ensuring excellent customer service and positive, productive store
- Opened/Closed store daily per hours of operation
- Performed daily bank deposits, change orders and responsible for daily operation of store cash drawer funds
- Prepared schedules for all employees under my supervision
- Processed and implemented all mark-downs; from the initial markdown of merchandise all the way to the reset of the floor for such markdown
- Checked-in and processed all merchandise upon delivery of truck each week
- Hired, trained, and reviewed all new hires - from part-time sales associates all the way up to senior assistant managers
- I was responsible for handling any issues that would arise with the staff
- I would perform write-ups, verbal warnings, and performance plans if actions deemed necessary
- Processed all merchandise floor sets
- Prepared store for corporate visits
- Was responsible for having all the needed paperwork ready, and presentation that was asked of me and when needed traveled with District Manager to help with other store corporate visits
- Processed and tracked stores volume – from LY (last year) numbers, credit applications, to 'item of the week.'
- Responsible for the inventory of the store I was assigned at any given time
- Helped perform inventory on bi-annual basis
- Handled any issues that would arise with customers, from complaints to request for a transfer of merchandise store to store
- Processed all damaged merchandise and charitable donations
- As the store manager it was my duty to ensure a positive environment, to make certain my sales staff were aware of the store's goals and their personal goals and to help them to stay motivated to achieve those goals
- Once promoted to Training Store Manager (TSM): I was responsible for training all new store managers, assistant store managers and at times part-time associates
- I traveled to various stores in and outside the district I was assigned to; to perform various assignments I was given
- I was responsible for handling any issues the store managers in my district would have – I was the first person they would contact before reaching out to the DM
- I helped to re-staff and rebuilt several stores while TSM
- By rebuilt I mean help to re-staff and reset the store back to corporate guidelines to make certain it had the 'Cato Look.'
- I would assist managers in preparing schedules, hiring new employees, review said employees and when needed do write-ups or termination of employees
- If an employee was inadequate in any certain area, such as display merchandising, I would assist in additional training
- During the annual district meeting it was my responsibility to help with store reviews, power-point presentations, and various other duties
- I was the go-to person for all new policies and procedures, computer updates and any promotions the company would present
Education
High School -
Nicholas County High School
Summersville, WVB.S. - Accounting, Business Administration
Glenville State College
Glenville, WVSkills
- Team Leadership
- Dedication
- Verbal and Written Communication
- Self-Motivated
- Computer Literate
- Trustworthy/Honest
- Mathematical Skills
- Problem Solving
- Accounting abilities
- Various office equipment
- Cash Management
- Innovative
- Customer Service
- Detail-oriented
- Marketing
- Budgeting
- Excel
- Social Media
- Active Listening
- Adaptability
- Flexibility
Timeline
Community Manager
Pikeview Manor Apartments
10.2021 - Current
Leasing Consultant
Pikeview Manor Apartments
03.2021 - 10.2021
Loan Officer
Fayette Federal Credit Union
07.2020 - 03.2021
Personal Loan Specialist
OneMain Financial
03.2020 - 05.2020
Branch Banker I
Branch Banks and Trust (BB&T)
12.2019 - 03.2020
Furniture Sales Associate
Grand Home Furnishings
04.2013 - 12.2019
Training Store Manager/Store Manager
Cato Fashions
05.2006 - 04.2013
B.S. - Accounting, Business Administration
Glenville State College
High School -
Nicholas County High School
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