ELLEN KLUTSEY
Grapevine, TX,United States
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Baylor Scott & White
Grapevine, Texas
01.2024 - Current
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Nursing Unit Clerk
Hebrew Home of Greater Washington
10.2017 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
- Ordered and maintained supply inventory for medical office.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Completed relevant insurance and other claim forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed invoice payments and recorded information in account database.
Customer Service Specialist
New York State of Health
01.2016 - 03.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
After-School Teacher
Kreative Kidz Zone
Albany, NY
06.2014 - 03.2017
- Maintained safe, clean and organized classroom environment.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Presented training information via role playing, simulations and team exercises.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Assisted with physical setup of education programs and contributed event leadership.
- Facilitated service-learning workshops with educational community.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Education
Certificate - Data Analysis
Cornell University
Ithaca, NY10-2024
Associate of Applied Science - Architectural and Building Technology
Hudson Valley Community College
Troy, NYBachelor of Science - General Studies
University of Maryland - College Park
College Park, MDSkills
- Certified Medical Administrative Specialist
- BLS Certified
- Taking Client Histories
- Critical Thinking
- Appointment Scheduling
- Data Entry Software
- Time Management
- Administrative Support
- Customer Service
- Medical Charting
- Computer Proficiency
- Medical Coding
- Generally Accepted Accounting Principles (GAAP)
- Files and Records Management
- Adding, Calculating and Billing Machines
- Invoice Documentation Management
- Customer Contact
- Verbal and Written Communication
Timeline
Patient Care Technician
Baylor Scott & White
01.2024 - Current
Nursing Unit Clerk
Hebrew Home of Greater Washington
10.2017 - Current
Customer Service Specialist
New York State of Health
01.2016 - 03.2017
After-School Teacher
Kreative Kidz Zone
06.2014 - 03.2017
Associate of Applied Science - Architectural and Building Technology
Hudson Valley Community College
Bachelor of Science - General Studies
University of Maryland - College Park
Certificate - Data Analysis
Cornell University
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