Ellen Knapp
Port Charlotte
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Operations Supervisor
Vensure
Remote
02.2018 - Current
- Mange workflow for a team of offshore processors processing an average of 100 payrolls per week.
- Serve as a point of escalation for both client and internal issues.
- Supervise daily operations to ensure compliance with company policies and quality standards.
- Improved service efficiency by streamlining processes and implementing new operational strategies.
- Resolved customer complaints in professional and timely manner.
Payroll Consultant
Rehmann Robson
Troy, MI
05.2017 - 10.2017
- Ensured payroll tax compliance, avoiding penalties
- Processed payroll for multiple clients, ensuring accuracy and compliance with regulations.
- Support implementation of new payroll technologies, facilitating smoother transitions for clients.
- Reduced errors in payroll processing through diligent review, system improvements, and employee training.
- Worked with department managers to create internal service bureau and onboard clients.
Senior Payroll Specialist
YourSource
Auburn Hills, MI
08.2015 - 05.2017
- Managed payroll processing for over 500 employees, ensuring compliance with federal and state regulations.
- Streamlined payroll reconciliation processes, reducing discrepancies and improving accuracy.
- Led initiatives to enhance payroll software functionality, resulting in increased operational efficiency.
- Mentored junior staff on payroll procedures and best practices, fostering a collaborative team environment.
- Partnered with benefits administration team to integrate benefit deductions into the payroll system seamlessly.
- Played a crucial role in payroll system migration projects, contributing to the seamless transition of employee data and minimization of payroll-related issues.
Payroll Manager
TalascendSL
Troy, MI
02.2014 - 05.2017
- Oversaw payroll processing for 300+ employees, ensuring compliance with federal and state regulations.
- Managed client billing for on site staff located in US, UK and India.
- Trained and mentored payroll team on best practices, fostering a culture of continuous improvement.
- Worked with Finance team to clear up discrepancies and ensure smooth registration for new agencies.
Senior Payroll Specialist
PrimePay of Michigan
Troy, MI
02.2004 - 02.2014
- Conducted audits of payroll reports to ensure consistency and adherence to company policies.
- Developed training materials for system upgrades, enhancing team proficiency in new tools and processes.
- Collaborated with clients to resolve employee inquiries regarding pay, benefits, and deductions effectively.
- Worked with CPA's and clients to ensure successful audits.
- Reconciled and filed local, state and federal tax returns on the appropriate cycle, including amendments as needed.
- Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
- Managed payrolls for over 200 clients on a variety of pay cycles and industries.
Education
Associate of Arts - Cultural Studies
Macomb Community College
Skills
- Payroll Management
- Tax Compliance
- Payroll Software
- Data Analysis
- Attention to Detail
- Time Management
- Problem Solving
- Audit Support
Certification
- Certified Payroll Professional (CPP) - Payroll.Org
Timeline
Service Operations Supervisor
Vensure
02.2018 - Current
Payroll Consultant
Rehmann Robson
05.2017 - 10.2017
Senior Payroll Specialist
YourSource
08.2015 - 05.2017
Payroll Manager
TalascendSL
02.2014 - 05.2017
Senior Payroll Specialist
PrimePay of Michigan
02.2004 - 02.2014
Associate of Arts - Cultural Studies
Macomb Community College