Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Ellen Krippelcz

Ellen Krippelcz

Cumberland,RI

Summary


Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

26
26
years of professional experience

Work History

Outbound Subrogation Supervisor

Progressive Insurance
01.2021 - Current
  • PE Ratings: Outstanding 2021->2024
  • Increased team collections from 5.4% -> 42.9% in 2024, resulting in an additional 1.4M in subrogation recoveries.


Inbound Subrogation Supervisor

Progressive Insurance
01.2014 - 12.2020
  • PE Ratings: Outstanding 2015 -> 2020
  • Created and trained new arbitration response guidelines focusing on repair vs. total loss arguments, increasing my teams win rate from 57% -> 85% representing a reduction of 2.4M in payments owed to other carriers.

Casualty Claims Specialist

Progressive Insurance
01.2006 - 12.2011
  • PE Ratings: Exceeds 2008 -> 2011
  • Resolved complex attorney represented BI claims on commerical lines policies
  • Collaborated with legal counsel to analyze risk and successfully defend company interests during litigation proceedings.
  • Leveraged analytical skills to identify potential fraud patterns within submitted claims data sets and worked with Major Case units on Medical Provider fraud.

Claims Supervisor

Progressive Insurance
01.2002 - 12.2007
  • PE Ratings: Successful 2002 -> 2007
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
  • Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.

Auto Physical Damage Appraiser

Progressive Insurance
01.2001 - 12.2002
  • Safeguarded company interests by accurately identifying total losses and ensuring proper valuation of salvageable vehicles.
  • Optimized the appraisal process through continuous learning and staying current on industry trends and advancements in repair techniques.
  • Improved customer satisfaction by providing timely and accurate auto damage appraisals.

Claim Adjuster

Progressive Insurance
06.1999 - 12.2000
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.

Education

Bachelor of Science - Speech-Language Pathology

Ithaca College
Ithaca, NY
05-1995

Skills

    Clifton Strength Finders:

  • Adaptability
  • Strategic
  • Empathy
  • Positivity
  • Activator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Outbound Subrogation Supervisor

Progressive Insurance
01.2021 - Current

Inbound Subrogation Supervisor

Progressive Insurance
01.2014 - 12.2020

Casualty Claims Specialist

Progressive Insurance
01.2006 - 12.2011

Claims Supervisor

Progressive Insurance
01.2002 - 12.2007

Auto Physical Damage Appraiser

Progressive Insurance
01.2001 - 12.2002

Claim Adjuster

Progressive Insurance
06.1999 - 12.2000

Bachelor of Science - Speech-Language Pathology

Ithaca College

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Ellen Krippelcz