Ellen Lancaster
Littleton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Facilities Coordinator
FIS - Fidelity National Information Services
Denver, CO
08.2011 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsible for receiving and distributing mail and packages, including FedEx, UPS, overnight, and special delivery.
- Submitted annual building reports to Energy Star as Portfolio Manager.
- Maintained the physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
- Assisted Facilities Manager in all aspects of project implementation.
- Served as point of contact for internal and external customers seeking support and information.
- Managed minor appliance issues and scheduled repairs as needed.
- Oversaw office inventory activities, including ordering and requisitioning, stocking, and shipment receiving.
- Delivered clerical support by efficiently handling a wide range of routine and special requirements.
Receptionist
Wells Fargo Insurance Services
Durango, CO
06.2007 - 04.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained high standards of customer service by building relationships and through active listening with clients.
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Received packages and mail at front desk, and dispersed them to the correct employee.
- Collected and sent mail, UPS, and FedEx packages.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained files and records by implementing an effective filing system that boosted efficiency and organization.
- Delivered clerical support by efficiently handling a wide range of routine and special requirements.
- Attained Personal Insurance License.
- Supported sales, brokers, consultants, and underwriters in marketing and sales activities.
Computer Assembly and Repair
Loronix/Verint
Durango, CO
11.1996 - 11.2006
- Met daily quotas consistently by always working hard and efficiently, with little downtime.
- Established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Conducted quality assurance inspections on finished components and identified issues.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Helped streamline repair processes and update procedures for support action consistency.
Receptionist/Administrative Assistant
Colorado Mechanical Systems LLC
Centennial, CO
- Greeted visitors in a professional manner and responded to inquiries while directing them to appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Coordinated pick-up and delivery of express mail services.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Education
Associate of Science - Animal Health Care Management
Houston Community College
Houston, TX05-1984
Skills
- File Management
- Data Entry
- Administrative Support
- Technical Support
- Meticulous and organized
- Mail Handling
- Positive and professional
- Security understanding
- Professional Demeanor
- Time Management
- Basic accounting
- Multi-line telephone skills
Timeline
Facilities Coordinator
FIS - Fidelity National Information Services
08.2011 - 05.2021
Receptionist
Wells Fargo Insurance Services
06.2007 - 04.2011
Computer Assembly and Repair
Loronix/Verint
11.1996 - 11.2006
Receptionist/Administrative Assistant
Colorado Mechanical Systems LLC
Associate of Science - Animal Health Care Management
Houston Community College
Similar Profiles
Dalia LatifeDalia Latife
Project Manager Specialist - Technology at Fidelity National Information Services, Inc. (FIS)Project Manager Specialist - Technology at Fidelity National Information Services, Inc. (FIS)
Rebecca SacreyRebecca Sacrey
Facility Coordinator I at Fidelity National Information Services, FISFacility Coordinator I at Fidelity National Information Services, FIS
ALBERT DANIEL TKACZENKOALBERT DANIEL TKACZENKO
Support Product Representative at Fidelity National Information Services (FIS)Support Product Representative at Fidelity National Information Services (FIS)