Ellen Macdonaugh
Upland,CA
Summary
I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Beertender
Rescue Brewery & Gastropub
03.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept operations in compliance with company, safety and legal requirements.
Director of Operations
My Gym Children's Fitness Center
03.2012 - 10.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
High School Diploma -
Duarte High School
Duarte, CASkills
- Special Events
- Safety Requirement
- Attending Multiple Customers
- Schedule Oversight
- Business Management
- Leadership Training
- Operational Leadership
- Performance Analysis
- Activity Organization
- Special Projects
- Social Skills
- Lesson Preparation
Accomplishments
Completion of My Gym Enterprise Directors Training, 2014
My Gym Enterprises- Director of the Year, 2018
Certification
CPR Certification
RBS Certification
Food Handlers Certification
Timeline
Beertender
Rescue Brewery & Gastropub
03.2020 - Current
Director of Operations
My Gym Children's Fitness Center
03.2012 - 10.2023
High School Diploma -
Duarte High School
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