Ellen MacLagger

Prepared a variety of hot and cold drinks, served pastries and food, maintained a clean workspace and dining area, and insured proper restocking of FOH and BOH. Increased repeat business by warmly interacting with guests and building a rapport with regulars. Handled all aspects of drive-thru and to-go orders.

Conducted private sessions with clients and led various group classes. Fostered client retention and promoted services to potential clients.

Prepared a variety of hot and cold drinks, served pastries and food, maintained a clean workspace and dining area, and kept track of inventory. Focus on building a rapport with guests and remembering their orders. Supported training of new hires and counted cash drawer at end of shift. Handled all aspects of to-go orders.

Greeted and seated guests upon their arrival, answered the phone for to-go orders and guest inquiries, utilized waitlist management system during peak hours, and maintained organized and clean host stand and lobby. Reset and cleaned tables quickly, coordinated with host staff on table availability, maintained busser station and kept track of dining area inventory including rolling silverware.

Walked dogs, watched them while their owners were away, and performed in home training sessions with clients. Worked on neighborhood outreach to get new clients and to partner with other professionals.