ELLEN MAGRAS
Riverview,FL
Summary
Precise Background Investigator with complete understanding of principles, techniques and procedures of background investigations. Skillful collecting, compiling and analyzing facts and resolve problems. Excellent oral and written communication skills.
Overview
11
11
years of professional experience
Work History
Contract Background Investigator
Paragon Systems
11.2021 - Current
- Works independently to conduct comprehensive interviews with subjects, employers, references, agency personnel and other knowledgeable parties which provide coverage of basic suitability, eligibility, loyalty, and overall security-related concerns for government agencies
- Reviews appropriate records to obtain facts and resolve any known or developed issues and provide appropriate resolution
- Conducts complex and competitive qualification investigations on candidates for top federal and executive positions
- Prepares timely and properly executed reports of investigations per company guidelines and standards
- Travels on assignment to conduct interviews on a national level which requires prior planning, adaptation, and execution of work in a timely manner with positive results
- Responsible for proper use, maintenance, and accountability of contract-furnished equipment
- Conducts all required training.
Contract Background Investigator
OMNIPLEX World Services Corporation
03.2021 - Current
- Conducts full-field character background investigations which provide comprehensive coverage of basic suitability, eligibility, loyalty, and overall security-related concerns for government agencies
- Conducts complex and competitive qualification investigations on candidates for top federal administrative and executive positions
- Adapts to fast-paced and ever-changing environment as they occur in order to interact with a diverse pool of candidates
- Independently conducts suitability and limited investigations in cases involving prominent individuals or where serious derogatory information has been or is likely to be developed
- Prepares clearly written requests for extensions as needed
- Records and organizes information and prepares grammatically correct and factual reports according to established formats
- Travels on assignment to conduct interviews on a national level which requires efficient planning and execution of work and submission of timely and complete records for reimbursement and productivity evaluations
- Participates in training and development opportunities.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
- Reviewed and analyzed detailed records.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
Unemployment Consultant
KForce Technology Solutions, LLC
05.2020 - 11.2020
- Responds to high-volume incoming service calls and/or to self-service ticketing queues on behalf of clients to provide accurate and appropriate information
- Identifies, evaluates, and prioritizes end-user issues to ensure that inquiries are successfully resolved
- Works from a script to process, handle calls and assist in eligibility questions and assist callers to complete unemployment forms and applications
- Supports online completion of forms in the customers' system
- Troubleshoot issues.
Credentialed Level 2 Background Investigator
General Dynamics Information Technology
10.2017 - 09.2019
- Conducts full-field character background investigations which provide comprehensive coverage of basic suitability, eligibility, loyalty, and overall security-related concerns for approximately 50 government agencies
- Conducts complex and competitive qualification investigations on candidates for top federal administrative and executive positions
- Adapts to fast-paced and ever-changing environment as they occur in order to interact with a diverse pool of candidates
- Independently conducts suitability and limited investigations in cases involving prominent individuals or where serious derogatory information has been or is likely to be developed
- Prepares clearly worded requests for extension of investigations containing relevant information the receiving Investigator must have to conduct a competent investigation
- Records and organizes information and prepares grammatically correct and factual reports according to established formats
- Participates in training and development opportunities
- Travels on assignment to conduct interviews on a national level which requires efficient planning and execution of work and submission of timely and complete records for reimbursement and productivity evaluations
- Responsible for proper use, maintenance, and accountability of contract-furnished equipment.
Senior Command Food Advisor
Forces Command
01.2014 - 09.2016
- Strategic level food service operations and commodity management; developing, coordinating, and executing food service training and operations for over 450,000 personnel
- Supervised the Army Field Feeding Program for three Corps and six Direct Reporting Units
- Advised Installation Commands on current projects and organizational readiness, future concepts, systems, and policy updates, corrective actions and evaluations, training programs
- Provided logistics expertise for incorporation into doctrine and contingency planning
- Developed and executed all food service logistics and training support required to ensure FORSCOM units were ready for peacetime and wartime operations
- Developed life cycle cost analyses of projects, programs, equipment in excess of $100M
- Programmed budgetary requirements for replacement and repair of $75M in Military Table of Equipment field feeding equipment; worked closely with units to provide training and assistance
- Conducted Command Food Service Discipline Program evaluations and ensured cradle to grave life cycle logistics support for all assigned equipment and documentation improving readiness rate by 35%
- Directly responsible for strategic level oversight of 52 military dining facilities, deployment operations, funding requirements, training and development of more than 5000 culinary personnel
- Developed, monitored, and approved $200K in requests for catered meal support and provided end to end compliance for support requirements
- Gathered relative information, data analysis, assessment, and way ahead for the development and implementation of the Army Dining Facility Modernization Initiative and cost savings
- Reviewed dining facility accounting and operational efficiency in the Army Food Management Information Systems and provided feedback to the Joint Culinary Center for Excellence (JCCoE) providing solutions and courses of action improving policy and doctrine from DA to unit level.
Education
Master of Arts - Management
Webster University
St Louis, MO12.2002
Skills
- Customer Service
- Data Analysis and Resolution
- Detail Oriented
- Records Management
- Policy Implementation
- Effective Communication
- Dynamic Team Building
- Background Investigations
- Excellent interviewing capability
- Effective writing skills
- Case Management
- Interviewing abilities
- Effective communication skills
Educationcertifications
- Master of Arts in Management, Webster University - St. Louis, MO
- Bachelor of Science in Liberal Arts, Excelsior College - Albany, NY
- Background Investigator - Falls Church, VA
Specializedtrainingawards
- Demonstrated Master Logistician
- Joint Logistics Course
- Certified Knowledge Management Process Integrator
- Contracting Officer Technical Representative
- Legion of Merit Medal
- Bronze Star
- Defense Meritorious Service Medal
- Meritorious Service Medal
Affiliations
- US Military Service
Timeline
Contract Background Investigator
Paragon Systems
11.2021 - Current
Contract Background Investigator
OMNIPLEX World Services Corporation
03.2021 - Current
Unemployment Consultant
KForce Technology Solutions, LLC
05.2020 - 11.2020
Credentialed Level 2 Background Investigator
General Dynamics Information Technology
10.2017 - 09.2019
Senior Command Food Advisor
Forces Command
01.2014 - 09.2016
Master of Arts - Management
Webster University
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