Ellen LeBlanc
Mesa,AZ
Summary
Administrative professional committed to quality performance, cognitive thinking and management of organizational goals. Exceptional organizational and communications skills.
Overview
6
6
years of professional experience
Work History
Fraud and Risk Analyst
DigiSure Insurance Inc.
07.2022 - 11.2023
- Compiled and evaluated data from multiple resources to develop risk assessment models; enhanced risk prediction accuracy by 30% and decreased potential financial losses by 20%
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
- Effectively handled high call volumes and accurately resolved customer concerns
- Triaged and replied to emails and informed customers of what their next steps are
- Collaborated inter-corporately with partners to obtain correct information
- Adapted to different tasks and needs daily
- Worked effectively in a remote environment.
Primary Infant Caregiver
The Goddard School
06.2021 - 06.2022
- Clearly communicated and coordinated with parents to understand each child's specific needs and desires.
- Learned to multi-task efficiently and effectively.
- Collaborated with team members to make sure tasks were completed correctly and in a timely manner.
- Supported cognitive development through engaging in regular sensory play activities with infants.
- Ensured timely diaper changes and feedings, maintaining optimal hygiene levels for each infant in care.
Team Member
Chick-fil-A
05.2018 - 06.2021
- Provided exceptional customer service while working in a fast-paced environment
- Learned all required tasks quickly to maximize performance.
- Collaborated with team members to make sure tasks were completed correctly and in a timely manner
- Learned and communicated extensive knowledge of products.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Store Associate
Meijers
01.2021 - 05.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
Brea Olinda High School
Brea, CA06.2017
Skills
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Reliability and punctuality
- Positive Attitude
- Organization
Timeline
Fraud and Risk Analyst
DigiSure Insurance Inc.
07.2022 - 11.2023
Primary Infant Caregiver
The Goddard School
06.2021 - 06.2022
Store Associate
Meijers
01.2021 - 05.2021
Team Member
Chick-fil-A
05.2018 - 06.2021
High School Diploma -
Brea Olinda High School
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