Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ellen Masterson

Fredericksburg,VA

Summary

Accomplished Assistant Store Manager with a proven track record at Extra Space Storage, adept in operations management and customer engagement. Excelled in problem-solving and teamwork, significantly raising customer satisfaction and streamlining daily tasks utilizing priority list for efficiency. Skilled in leading teams to exceed performance metrics while fostering a culture of collaboration and continuous improvement.

Overview

23
23
years of professional experience

Work History

Assistant Store Manager

Extra Space Storage
11.2015 - Current
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
  • Trained and guided team members to maintain high productivity and achieve company performance metrics
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

Syr,Inc CHKD Thrift
09.2013 - 11.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Customer Service Representative

Food Lion Grocery
05.2012 - 09.2013
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Procurement Manager

Central Radio Inc
09.2011 - 05.2012
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
  • Negotiated contracts with suppliers to obtain favorable terms and pricing.
  • Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
  • Created and maintained portfolio of qualified vendors to expand options.
  • Spearheaded change management initiatives within the procurement department, leading to improved agility and responsiveness in meeting business needs.

Store Manager

AAAA Self Storage LLC
02.2002 - 08.2010
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Monitored daily cash discrepancies, investigated inventory shrinkage issues and remedied
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Pre-Medicine

Syracuse University
Syracuse, NY

Pre-Medicine

Angelo State University
San Angelo, TX

Miltary Equivalency - Sociology

Laramie Community College
Cheyenne, WY

High School Diploma -

Copiague High School
Copiague, NY

Skills

  • Problem-Solving
  • Customer Service and Engagement
  • Time Management
  • Retail Operations
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Schedule Management
  • Effective leader
  • Operations Management
  • Process Improvements

Accomplishments

  • Achieved federal ISO Certification enabling company to bid on larger contracts in ship retrofitting for USN vessels by creating and introducing a computerized inventory database for tracking and procuring materials and maintaining a master vendor catalog.

Timeline

Assistant Store Manager

Extra Space Storage
11.2015 - Current

Assistant Store Manager

Syr,Inc CHKD Thrift
09.2013 - 11.2015

Customer Service Representative

Food Lion Grocery
05.2012 - 09.2013

Procurement Manager

Central Radio Inc
09.2011 - 05.2012

Store Manager

AAAA Self Storage LLC
02.2002 - 08.2010

Pre-Medicine

Syracuse University

Pre-Medicine

Angelo State University

Miltary Equivalency - Sociology

Laramie Community College

High School Diploma -

Copiague High School

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Ellen Masterson