Ellen McRae
Lehi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Licensed Independent Medicare Insurance Agent
Insurance Professionals of Arizona
09.2023 - Current
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Streamlined the application process for clients, ensuring accurate and timely submission of required documentation.
- Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.
- Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions.
- Collaborated with team members to share best practices and strategies for overcoming challenges in the ever-changing insurance landscape.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Lab Manager, Lab Technician
MacDonald Orthodonticts
03.2022 - 09.2023
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Mentored junior staff members, providing guidance on technical skills development and career growth opportunities.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Managed operational documents and produced reports detailing activities.
- Successfully completed multiple projects within tight deadlines, showcasing strong project management skills in the laboratory setting.
- Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Trained new associates in laboratory procedures and standards.
Business Owner of Health First Urgent Care
Self
08.2010 - 02.2020
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
High School Diploma -
Sabino High School
Tucson, AZ06-1996
Skills
- Product presentation
- Cold calling
- Enrollment processing
- Community engagement
- Eligibility determination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication skills
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Documentation and paperwork
- Relationship building
- Self motivation
- Analytical thinking
- Appointment scheduling
- Professionalism
- Schedule management
- Record keeping
- Networking skills
- Telephone etiquette
- Professional demeanor
- Presentation skills
- Needs assessment
- Social media marketing
- Policy analysis
- Strong presentation skills
Timeline
Licensed Independent Medicare Insurance Agent
Insurance Professionals of Arizona
09.2023 - Current
Lab Manager, Lab Technician
MacDonald Orthodonticts
03.2022 - 09.2023
Business Owner of Health First Urgent Care
Self
08.2010 - 02.2020
High School Diploma -
Sabino High School
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