Summary
Overview
Work History
Education
Skills
MANAGER COACH OF THE YEAR 2020
Timeline
Generic

Ellen Meeks

Metropolis,IL

Summary

I HAVE ALWAYS TRIED TO LEAD BY EXAMPLE AND SET THE STANDARD I EXPECT FROM MY TEAM.

I WAS MANAGER COACH OF THE YEAR FOR OUR MCDONALDS O/O LOCATIONS FOR 2020


Overview

20
20
years of professional experience

Work History

SHIFT MANAGER

SONIC DRIVE IN
02.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

STORE MANAGER

SPEEDYMART
11.2015 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

DEPT MANAGER

MCDONALDS
02.2006 - 11.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

No Degree - RESTAURANT MANAGEMENT COURSES FOR MCDONALDS

John A Logan College
Carterville, IL

GED -

JASPER CO HIGH SCHOOL
Newton, IL
03-1991

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Training and mentoring

MANAGER COACH OF THE YEAR 2020

I TRAINED 2 EMPLOYEES TO BE PROMOTED FROM CREW TRAINERS TO MANAGEMENT BOTH OF MY TRAINEES ALSO RECEIVED ACHIEVMENT AWARDS FOR THEIR PERFORMANCES.

Timeline

SHIFT MANAGER

SONIC DRIVE IN
02.2022 - Current

STORE MANAGER

SPEEDYMART
11.2015 - Current

DEPT MANAGER

MCDONALDS
02.2006 - 11.2021

No Degree - RESTAURANT MANAGEMENT COURSES FOR MCDONALDS

John A Logan College

GED -

JASPER CO HIGH SCHOOL

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