Ellen Meeks
Metropolis,IL
Summary
I HAVE ALWAYS TRIED TO LEAD BY EXAMPLE AND SET THE STANDARD I EXPECT FROM MY TEAM.
I WAS MANAGER COACH OF THE YEAR FOR OUR MCDONALDS O/O LOCATIONS FOR 2020
Overview
20
20
years of professional experience
Work History
SHIFT MANAGER
SONIC DRIVE IN
1403 E 5TH ST METROPOLIS IL 62960
02.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
STORE MANAGER
SPEEDYMART
1201 COBURN ST METROPOLIS IL 62960
11.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
DEPT MANAGER
MCDONALDS
1545 E 5TH E 5TH ST METROPOLIS IL 62960
02.2006 - 11.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - RESTAURANT MANAGEMENT COURSES FOR MCDONALDS
John A Logan College
Carterville, ILGED -
JASPER CO HIGH SCHOOL
Newton, IL03-1991
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
MANAGER COACH OF THE YEAR 2020
I TRAINED 2 EMPLOYEES TO BE PROMOTED FROM CREW TRAINERS TO MANAGEMENT BOTH OF MY TRAINEES ALSO RECEIVED ACHIEVMENT AWARDS FOR THEIR PERFORMANCES.
Timeline
SHIFT MANAGER
SONIC DRIVE IN
02.2022 - Current
STORE MANAGER
SPEEDYMART
11.2015 - Current
DEPT MANAGER
MCDONALDS
02.2006 - 11.2021
No Degree - RESTAURANT MANAGEMENT COURSES FOR MCDONALDS
John A Logan College
GED -
JASPER CO HIGH SCHOOL