Ellen Mittlestadt
Missoula,MT
Summary
Dedicated social work professional with extensive experience in client support, mental health services, and customer care. Since 2012, Ellen has worked in healthcare and human services, developing strong skills in case management, advocacy, and direct client support. Currently employed as a case manager at Winds of Change Mental Health Center, she provides comprehensive support to individuals with mental health and substance use disorders, helping them navigate resources, access treatment, and work toward stability. Pursuing a Master of Social Work at the University of Montana, Ellen is committed to advancing her expertise in addictions and mental health, with a focus on serving teens and young adults. Known for her strong work ethic, empathy, and client-centered approach, she is eager to continue making a meaningful impact in the field.
Overview
11
11
years of professional experience
Work History
Case Manager
Winds Of Change Mental Health Center
10.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Account Manager
AlphaGraphics
03.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Group Home Staff
Winds of Change
04.2014 - 03.2017
- Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
- Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
- Promoted resident independence by encouraging self-care and decision-making skills.
- Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
- Conducted thorough facility inspections to ensure compliance with state regulations and maintain a clean, hazard-free environment for residents and staff alike.
- Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.
Education
Bachelor of Arts - Social Work
The University of Montana
Missoula, MT05-2025
High School Diploma -
Sentinel High School
06.2007
Skills
- Effective Client Support
- Interpersonal Communication
- Team Collaboration Skills
- Effective Change Management
- Strategic Leadership
- Quick Learner
- Problem-solving
- Account management
- Case management
Personal Information
Title: Social Work Student
Timeline
Case Manager
Winds Of Change Mental Health Center
10.2024 - Current
Account Manager
AlphaGraphics
03.2017 - Current
Group Home Staff
Winds of Change
04.2014 - 03.2017
High School Diploma -
Sentinel High School
Bachelor of Arts - Social Work
The University of Montana
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