ELLEN MORENO
Victoria
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Victoria Family Eyecare
10.2021 - 11.2024
- Verified patient insurance information and collected co-pays and payments for services rendered
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
Manager
Piercing Pagoda-Signet Jewelers
07.2014 - 07.2021
- Reviewed and resolved differences between accounting information and cash drawer.
- Managed register, cash and sales totals at the beginning and end of shift.
- Managed the scheduling, recruiting, hiring and training of new store employees.
- Managed staff activities.
- Helped customers complete purchase.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
Assistant Manager
Sunbelt Credit
06.2008 - 08.2013
- Met with clients.
- Reviewed Loan Applications.
- Approved loans.
- Processed payments
- Prepared bank deposits
- Made collection calls.
- Making collection visits.
Education
High school diploma -
Victoria High School
Victoria, TXNo Degree - Business
Victoria College
Victoria, TX01-2000
Skills
- Management
- Recruiting
- Assistant Manager Experience
- Medical Receptionist
- POS
- Customer assistance Refunds and exchanges Payment collection Cash register operations Credit card processing Cash drawer management Computer skills
- Interviewing
Timeline
Medical Receptionist
Victoria Family Eyecare
10.2021 - 11.2024
Manager
Piercing Pagoda-Signet Jewelers
07.2014 - 07.2021
Assistant Manager
Sunbelt Credit
06.2008 - 08.2013
High school diploma -
Victoria High School
No Degree - Business
Victoria College
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