Ellen M. Smith-Faiella

• (now deceased and retired)
• Reception - Greeting clients, answering telephone prioritizing customer's needs and fielding calls to attorneys
• Communicated with claimants when updates were needed on their claims and processed requests for additional information
• Communication with insurers and attorneys to resolve claim filing discrepancies
• Transcription of legal briefs and summaries from micro tape for two attorneys
• Preparation and filing of Workers
• Compensation Claims with the Department of Industrial Accidents in Boston, MA
• Prepared Subpoenas - Request For Claimant's Medical Records - Keeper of Records; tracking and follow up of record requests
• Maintained attorney's court diary to keep them on track and informed of changes
• Filing, photocopying, office management skills, supply and inventory, office equipment maintenance as needed.
• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.

• Duties include: Inventory of greeting cards and paper goods for large store chains; Target, Walmart, Stop and Shop, Big Lots Processed store credits, ordering product, keeping greeting card departments clean and orderly, setting store displays and resets.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

• Duties included transcription, Quickbooks and Timeslip entries, prepared Notice of Depositions, prepared requests for medical certified record from Keepers of Records, maintained attorney's court callendar, Outlook, docketing and indexing case logs.
• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.

• Civil Litigation and Injury Law
• Transcription of pleadings and memoranda for Attorney Joel Suttenberg
• Attended Independent Medical Evaluations and reported events to Attorney Andrew Fischer

Debt collection via phone bank - 80% Success Rate

Customer Service Liaison involved visiting VIP Clients to keep them up to date of our progress and percentage of successful collections and to bring more business to our company

• Provided valuable input during process improvement discussions, contributing ideas drawn from daily client-facing experiences.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

• Knowledge of ICD9 And CPT Coding, Medical
• Terminology.