Summary
Overview
Work History
Education
Skills
Star Astronomy Club
Affiliations
Certification
Star
Timeline
Generic

Ellen Muench

Red Bank,NJ

Summary

Marketing Manager with 8 years of direct marketing, advertising, business development, and operations experience. Successfully created marketing plans resulting in company revenue. Proven ability to lead marketing and design professionals and collaborate with cross-functional teams. Granted Secret Security Clearance with the Department of Communications Electronics Command Center with the United States ARMY C5ISR 8/95

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS
05.2022 - Current
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Collected co-payments or full payments from customers.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Resolved third-party billing, computer system and customer service issues.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Reviewed and verified customer information and insurance provider information.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Branding Strategist

Road Runner Sports -KORSA
05.2018 - 12.2022
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • Researched and analyzed industry trends to inform search marketing strategies.
  • Led brainstorming sessions, fostering a culture of innovation and creative problem-solving within the organization.
  • Created customized marketing materials to increase product awareness.
  • Spearheaded the development of strategic plans, ensuring alignment between short-term tactics and long-term goals.
  • Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
  • Leveraged advanced analytical skills to identify emerging trends and potential threats, informing proactive response measures where necessary.
  • Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
  • Created content strategies for digital media.

Patient Relations Representative

Riverview Hospital
01.2018 - 01.2021
  • Greeted and assisted patients with check-in procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Contributed valuable feedback from patients to hospital administration for continuous improvement initiatives within the facility.
  • Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
  • Assisted in the development of patient education materials, ensuring accessibility and understanding of important information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Resolved patient billing issues in line with established guidelines.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Conducted regular follow-ups with patients post-discharge, confirming proper care plan adherence and ongoing satisfaction.
  • Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
  • Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.

Executive Assistant/Appointment Coordinator

Mercedes Benz U.S. International
01.2014 - 12.2020
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Took notes and dictation at meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Filed paperwork and organized computer-based information.
  • Organized and coordinated conferences and monthly meetings.
  • Customer service representative as needed
  • Attained automotive shop repair orders for heavy machinery an equipment and scheduled routine maintenance
  • Organized payroll hour logs in Excell Spreadsheets for 40 employees weekly
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Maintained invoices and inventory

Political Intern

Governor Chris Christie
05.2010 - 01.2018
  • Developed strong communication skills through daily interactions with constituents over phone calls or emails responding to their concerns.
  • Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
  • Boosted social media engagement with targeted content creation and timely posting across various platforms.
  • Conducted legislative research on wide range of topics.
  • Delivered political subject matter expertise to government representatives and civic officials.
  • Strengthened relationships with community members through regular attendance at local events and active listening to constituent concerns.
  • Reviewed legislative and regulatory documents, analyzed implications and shared findings.
  • Attended meetings with personnel, took elaborate notes and disseminated information to stakeholders.
  • Enhanced campaign outreach by organizing and executing voter registration drives.
  • Analyzed election data to identify voting trends and shape campaign strategy, leading to better-targeted messaging and outreach efforts.
  • Provided exceptional constituent services by addressing inquiries, resolving issues, and directing individuals to appropriate resources when necessary.
  • Conducted thorough research on political issues to better inform candidate''s decision-making process.
  • Implemented creative solutions during problem-solving tasks regarding unforeseen challenges faced during the campaign period.
  • Greeted visitors entering office and asked questions to ascertain how to provide assistance.
  • Assisted with event planning logistics such as venue selection, invitations, and coordination of volunteers, resulting in well-organized functions that garnered positive feedback from attendees.
  • Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.

General Supply Specialist Intern

United States Army
06.2009 - 11.2011
  • Served as a command focal point for Military Requisition and Issue Procedures (MILSTRIP) Military Standard Requisitioning and Issue Procedures
  • Monitored, coordinated and expedited and centralized processing of requisitions for CONUS/OCONCUS-Contiguous United States-Outside the Contiguous of the United States consignees requiring manual review and emphasis regardless of document priority
  • Identified system problems and recommended corrective actions including correcting initial requisition errors and furnishing alternate stock not available from regular issue
  • Furnished supply status to all customer requests for improved availability data, coordinated with item Managers when necessary
  • Processed customer cancellation requests to accurately reflect updates in supply system
  • Coordinated disposition instructions with appropriate item manager and initiate required actions


Manager/Promotional Director

Y107
01.2008 - 12.2017
  • Responsible for directing and managing promotional activities for Y107bincluding developing creative marketing strategies and managing budgets
  • Revamped social media account, created new content, which increased awareness and engagement
  • Produced shows an dubbed commercials
  • Professionally photographed and recorded events for website, social media and clients
  • Acted as the Brand Ambassador for the station
  • Accomplished multiple tasks within established timeframes.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Onboarded new employees with training and new hire documentation.

Marketing Manager

Brian David Realtors
03.2007 - 11.2016
  • Spearheaded marketing and advertising strategy alongside the President
  • Created marketing and advertising plans that promoted property listings, company services and sales team, generated new business and increased sales
  • Executed company brochures, flyers, event invitations, postcards, business cards, and signage
  • Worked directly with the website developers and designers on new company website, making decisions on overall functionality and design
  • Composed content for social media networks, promoting listings in driving awareness and engagement
  • Executed email campaigns focusing on listings, events, company news to clients and industry colleagues
  • Researched,implemented and managed company systems such as customer relationships and transaction management systems
  • Implemented process-oriented checklists and guides to help streamline business for sales team and staff
  • Acted as a liaison to all account vendors and representatives
  • Developed a company manual on policies and standards
  • Interviewed and hired, onboarded, and trained staff and salespeople
  • Reviewed files for compliance and processed real estate transactions for payment
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Managed social media accounts for optimal audience engagement and increased online presence.

Education

Master of Arts - Education/ English Language And Literature

Monmouth University
West Long Branch, NJ
05.2001

Bachelor of Arts - Business Communications/Psychology

Monmouth University
West Long Branch, NJ
05.1998

Master of Arts - Autism And Behavioral Disorders

Georgian Court University
Lakewood, NJ
10.2005

Master of Arts - Teaching English As A Second Language (ESL)

Georgian Court University
Lakewood, NJ
05.2008

Ph.D. - Planetary Science

University of Arizona
Tucson, AZ

Skills

  • Heartsaver First Aid CPR AED
  • Brand Design
  • Logo Design
  • Presentation Design
  • Print Design
  • Brand Marketing
  • Content Marketing
  • Content Strategy
  • Digital Marketing
  • Social Media Marketing

Star Astronomy Club

Our mission is to bring is to bring the wonders of the night skies to the attention of both young and old alike.

Affiliations

  • Star Astronomy Society
  • Ausism Speaks
  • PETA
  • Habitat for Humanity

Certification

  • CPhT - Certified Pharmacy Technician
  • CPR/AED
  • Teaching Certifications
  • ESL
  • Autism and Behavioral Disorders
  • English Language and Literature

Star

Our mission is to bring the wonders of the night skies to the attention of both young and old alike.

Timeline

Certified Pharmacy Technician

CVS
05.2022 - Current

Branding Strategist

Road Runner Sports -KORSA
05.2018 - 12.2022

Patient Relations Representative

Riverview Hospital
01.2018 - 01.2021

Executive Assistant/Appointment Coordinator

Mercedes Benz U.S. International
01.2014 - 12.2020

Political Intern

Governor Chris Christie
05.2010 - 01.2018

General Supply Specialist Intern

United States Army
06.2009 - 11.2011

Manager/Promotional Director

Y107
01.2008 - 12.2017

Marketing Manager

Brian David Realtors
03.2007 - 11.2016

Master of Arts - Education/ English Language And Literature

Monmouth University

Bachelor of Arts - Business Communications/Psychology

Monmouth University

Master of Arts - Autism And Behavioral Disorders

Georgian Court University

Master of Arts - Teaching English As A Second Language (ESL)

Georgian Court University

Ph.D. - Planetary Science

University of Arizona

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Ellen Muench