Ellen M Nelson
West Chicago,IL
Summary
At Salon Couture | Aveda Concept Salon and Spas, as Owner/Operations Supervisor, I spearheaded financial growth through strategic planning and innovative marketing, enhancing operational efficiency. My leadership fostered strong client relationships and a dedicated team of 20 employees. Mastering both relationship building and financial management, significantly reducing employee turnover and driving revenue growth. Resourceful Project Manager with 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Knowledgeable in accounting principles, bookkeeping, budget, and financial management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operations Supervisor
Salon Couture |Aveda Concept Salon and Spas
11.2007 - 02.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Generated revenues yearly and effectively capitalized on industry growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Completed bi-weekly payroll for [Number] employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08-2022
Skills
- Relationship Building
- Verbal and written communication
- Operations Management
- Business Planning
- Marketing
- Financial Management
- Staff hiring
- Business launch
- Negotiation
- Sales Leadership
- Financial Planning
- Sales management
- Cost Reduction
- Budget Development
- KPI Management
- Team Leadership
- Revenue Growth
- Financial Oversight
Certification
Quickbooks
Paralegal
Timeline
Owner/Operations Supervisor
Salon Couture |Aveda Concept Salon and Spas
11.2007 - 02.2021
Quickbooks
Paralegal
Bachelor of Science - Business Management
Western Governors University
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