Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
References
Timeline
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Ellen Neubauer

Henderson

Summary

Dynamic Case Manager with extensive experience at Right at Home, adept at developing individualized care plans and coordinating community resources. Proven track record in clinical documentation and case management, coupled with strong communication skills. Successfully managed a diverse caseload, enhancing client outcomes through effective collaboration and strategic planning.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Case Manager

Right at Home
Longview
08.2024 - Current
  • Managed a caseload of 42 clients, providing comprehensive case management services
  • Conducted thorough assessments to identify client needs and develop individualized care plans
  • Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
  • Facilitated regular meetings with clients to review goals, address barriers, and track progress
  • Coordinated referrals to community agencies for additional support services as needed
  • Collaborated with legal professionals to ensure compliance with court orders or legal requirements
  • Developed strong relationships with local service providers to enhance referral networks
  • Liaised between clients/families/communities/agencies/organizations involved in the case management process

Human Resources Generalist

Crossroads Family Care
Henderson
07.2023 - 08.2024
  • Recruit and staff medical personnel, ensuring compliance and a safe work environment.
  • Manage employee relations, compensation, and benefits packages effectively.
  • Oversee training programs and handle disciplinary needs to maintain workplace harmony.
  • Complete prior authorizations for prescriptions and procedures, ensuring timely patient care.
  • Direct phone calls, schedule appointments, and manage patient records accurately.

Clinic Coordinator/Clinical Medical Assistant

Oak Hills Family Practice & Med Spa
Tyler
05.2020 - 07.2024
  • Managing admissions and discharges within a particular department.
  • Planning the nurse roster.
  • Supervising and guiding other nurses in their work.
  • Encouraging a culture that promotes staff productivity.
  • Monitoring patients, administering medication, and reporting patients' conditions to doctors.
  • Maintaining patient records as per requirements.
  • Maintaining inventories of medical supplies and medicines.
  • Recording performance of department nurses.
  • Ensuring that the unit runs efficiently and as per standards and regulations.
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections, various diagnostic procedures, and EKG's.
  • Assist alongside Providers with Pap Smears.
  • Quickly, and efficiently refer patients to appropriate specialty care. Making appointments for patients as well.
  • Scan in and send out all medical records.
  • Authorize drug refills and provide prescription information to pharmacies.
  • Clean and sterilize instruments and dispose of contaminated supplies. (Autoclave)

Medical Assistant/ Client Account Manager

Low T Center LLC
Tyler
02.2016 - 11.2019
  • Operating as the lead point of contact for any and all matters specific to patient accounts.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Makes patient care referrals to outside agencies according to Low T Center policies, procedures and responsibilities.
  • Documents all referrals and forwards referral documents to appropriate personnel / department.
  • Follows up the referrals in a timely manner to assure that appointments are made for appropriate care or testing.
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
  • Collecting blood specimens through veni-puncture and skin puncture.
  • Managed general office duties such as answering multiple telephone lines, completing insurance.
  • Endured medical office cleanliness through beginning and end of office day.
  • Successful demonstrations of at Home Sleep Study and Cpap machine.
  • Scratch Allergy Testing.
  • Multiple intramuscular and fatty tissue injections.
  • Easy and efficient phlebotomies on patients who obtain high hematocrit and hemoglobin levels.
  • Performs other duties as required and assigned.

Behavioral Health Technician

Elevate Recovery Center
Orange
01.2016 - 08.2016
  • Monitored vital signs such as, heart rate and blood pressure.
  • Assisting with medication administration, while recording medication administration in patient file.
  • Planning, implementing, evaluating and monitoring treatment activities and groups.
  • Providing direct patient care, guidance and positive role modeling.
  • Collect daily specimen.
  • Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Responsible for the overall maintenance of a therapeutic environment in facility.

Education

Certificate - Clinical Medical Assistant

Tyler Junior College
Tyler, TX
01.2017

Skills

  • Clinical documentation
  • Medical records management
  • Scheduling
  • EMR Systems
  • ICD-10
  • Insurance verification
  • Case Management
  • Communication skills
  • Organizational skills
  • Time management
  • Documentation review
  • Medical scheduling
  • Care plans
  • Data analysis
  • Case planning

Certification

  • CCMA Certification, Present
  • CPR Certification
  • NCT XRAY
  • BLS Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Medical Assistant>Clinical Coordinator>Clinic Manager>Human Resources within 4 years of employment at Oak Hills Family Practice & Med Spa.
  • Won Leadership Award and Employee of the Year Award.
  • Improved Med Spa sales by 9% in a work calender year.

References

References available upon request.

Timeline

Case Manager

Right at Home
08.2024 - Current

Human Resources Generalist

Crossroads Family Care
07.2023 - 08.2024

Clinic Coordinator/Clinical Medical Assistant

Oak Hills Family Practice & Med Spa
05.2020 - 07.2024

Medical Assistant/ Client Account Manager

Low T Center LLC
02.2016 - 11.2019

Behavioral Health Technician

Elevate Recovery Center
01.2016 - 08.2016

Certificate - Clinical Medical Assistant

Tyler Junior College

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