Overview
Work History
Education
Skills
Timeline
Generic

Ellen Obrey

Albuquerque,NM

Overview

29
29
years of professional experience

Work History

Assisted Living Administrator/Owner/Operator

Best Care, Inc.
Albuquerque, New Mexico
07.2003 - 07.2024
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Arranged pre-admission tours to families to lessen anxiety of admission.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Created budgets for staffing, supplies, and other operational costs.
  • Responded promptly to inquiries from potential clients interested in services offered by the facility.
  • Collaborated closely with local healthcare providers such as doctors and specialists so that they could provide better support for current patients and residents under our care.
  • Conducted regular staff meetings to ensure adherence to safety protocols.

Licensing Manager

HUB International Insurance Services
Albuquerque, NM
02.1995 - 06.2002
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Verified document authenticity to process license application.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Prepared lists of overdue accounts, license suspensions and issuances.
  • Investigated past and current licensees to perform record checks.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Education

Bachelor of Science - Business Management

College of Santa Fe
Albuquerque, NM
05.2001

Skills

  • Employee Supervision
  • Operational Records Maintenance
  • Budget Planning
  • Financial Operations Oversight
  • Decision Making
  • Employee Performance Evaluations
  • Critical Thinking
  • Policy and Program Development
  • Time Management
  • Verbal and Written Communication
  • Employee Recruitment and Hiring
  • Process Implementation
  • Employee Work Scheduling
  • Patient Care Assessment
  • Emergency Readiness
  • Facility Inspections
  • Patient Advocacy

Timeline

Assisted Living Administrator/Owner/Operator

Best Care, Inc.
07.2003 - 07.2024

Licensing Manager

HUB International Insurance Services
02.1995 - 06.2002

Bachelor of Science - Business Management

College of Santa Fe

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Ellen Obrey