Ellen O'Leary
Pflugerville,TX
Summary
Dedicated and results-driven Qualified Mental Health Professional (QMHP) with over two years of experience on an Assertive Community Treatment (ACT) team. Specializing in working with individuals experiencing severe mental illness, substance use disorders, and homelessness. Proven ability to lead and engage multidisciplinary teams, consistently achieving top productivity and adhering strictly to documentation timelines. Skilled in effectively mediating and connecting clients with community resources to coordinate comprehensive care. Experienced in delivering client-centered care, comprehensive assessments, crisis intervention, and evidence-based substance use counseling. Currently pursuing a graduate degree in Marriage and Family Therapy, with a trauma focus, enhancing therapeutic skills to better serve individuals, couples, and families. Adept at building trust and rapport with marginalized populations, facilitating successful transitions into treatment and stable housing. Committed to improving client outcomes through person-centered, integrated, holistic care, and collaborative treatment approaches.
Overview
14
14
years of professional experience
Work History
Qualified Mental Health Professional (QMHP)
Assertive Community Treatment (ACT) Team
09.2022 - Current
- Provided therapeutic services to individuals with severe mental illness, substance use disorders, and homelessness, utilizing evidence-based practices to foster recovery and improve overall quality of life
- Conducted thorough psychosocial assessments, developing individualized treatment plans that addressed clients' unique needs and circumstances, ensuring holistic and person-centered care
- Engaged with a multidisciplinary team in coordinating care, collaborating closely with psychiatrists, nurses, social workers, and peer support specialists to deliver integrated services that supported clients' stability and community reintegration
- Consistently recognized for high team productivity and maintaining timely and accurate documentation
- Delivered immediate and effective crisis intervention to clients in acute distress, applying de-escalation techniques and facilitating appropriate safety planning to reduce risk and promote safety
- Actively engaged with homeless populations in community settings, building rapport and trust with clients to facilitate their transition into treatment and housing services
- Provided individual and group therapy focusing on harm reduction, relapse prevention, and recovery strategies tailored to the specific needs of clients with co-occurring disorders
- Consistently met and exceeded productivity targets, ensuring timely completion of all required documentation in accordance with state and federal regulations
- Maintained high standards of care and contributed to the ongoing evaluation of treatment efficacy
Full-Time Student/Parent
Private Residence
08.2015 - Current
Office and Administrative Support
Basin Engine and Pump
05.2015 - 08.2015
- Created, maintained, and entered information into databases, including accounts payable and receivable
- Reviewed work done by others to check for correct spelling and grammar, ensuring company format policies were followed and recommended revisions
- Prepared invoices, reports, memos, letters, and financial statements using Excel, database, or presentation software
- Read and analyzed incoming memos, submissions, and reports to determine the significance and planned distribution
Dispatcher
Lonestar Distribution
11.2014 - 03.2015
- Deescalated high-stress situations, relieving concerns and providing solutions in an effective and time-sensitive manner
- Scheduled/dispatched workers, equipment, and service vehicles to appropriate locations according to customer requests, specifications, or needs in a fast-paced, high-pressure environment
- Relayed work orders, messages, and information to or from work crews, supervisors, the company man, mud engineer, or field inspectors
- Recorded and maintained files/records of customer requests, work, and services performed, charges, expenses, inventory, or other dispatch information
Customer Service Specialist
Affiliated Computer Services
06.2011 - 08.2011
- Provided information technology services and business process outsourcing solutions to businesses, government agencies, and non-profit organizations
- Provided customer service regarding health care plans and options via telephone to a diverse range of customers in a friendly and efficient manner
- Navigated multiple computer applications with speed and accuracy
- Ensured appropriate changes were implemented to resolve customer requests and problems
- Maintained customer interactions and transaction records, recording details of inquiries, orders, complaints, comments, and actions taken
- Received a rating of 100% from the manager as well as the support team
Family Communications Liaison Officer
Rainbow Canyon Retreat
09.2010 - 03.2011
- Client intake paperwork and assessments
- Mediated conflict resolution between client and family members
- Daily outreach/contact with all client-approved family members regarding the client's progress and status and addressed all questions/concerns
- Transported clients and/or family members to and from the airport at all hours
- Open door policy for client's concerns, questions, and general discussions
- Logged and maintained clients' progress reports and summaries
- Addressed the concerns and questions of family members
- Open door policy for impromptu discussions with clients regarding their treatment plan, emotional difficulties, or questions
Education
Master of Arts - Marriage And Family Therapy
Northcentral University
San Diego, CA10.2025
Bachelor of Arts - Psychology; Addictions Concentration
Southern New Hampshire University
Manchester, NH07.2021
Skills
- Effective communication, interaction, and relationship-building skills acquired through experience with customer-service positions, volunteer work, and systems oriented case work
- Pending Master of Marriage and Family Therapy graduate with solid academic skills and considerable experience planning and implementing individual and group care from a person-centered systemic perspective
- Calm, effective leadership with compassion during unexpected events/situations with strong de-escalation and emotional regulation skills, crisis intervention, suicide prevention
- Listening, assessment, and evaluation skills with clear communication/attention to detail
- Microsoft Office, proper written and verbal communication, collaboration, and priority management
- Social awareness, building rapport, positive outlook through challenging moments, mediating disputes and conflict with listening and feedback
- Case Documentation
- Motivational Interviewing
- Multicultural Competence
- Problem-solving abilities
- Team Collaboration
- Time management abilities
- Community resources specialist
- Nonviolent Crisis Intervention
- Collaboration with Austin Police Department Mental Health Officers
Websites
Affiliations
Texas Association of Marriage and Family Therapists
Volunteer Experience
Pflugerville Police Department, Pflugerville, TX, 01/2020, 01/2022, Deepened understanding of trauma's impact on the victims/survivors, Understood community resources to assist the victims'/survivors' needs, from children to the elderly, for abuse/assault, addiction, child protection, counseling services, death, and loss of a loved one
Timeline
Qualified Mental Health Professional (QMHP)
Assertive Community Treatment (ACT) Team
09.2022 - Current
Full-Time Student/Parent
Private Residence
08.2015 - Current
Office and Administrative Support
Basin Engine and Pump
05.2015 - 08.2015
Dispatcher
Lonestar Distribution
11.2014 - 03.2015
Customer Service Specialist
Affiliated Computer Services
06.2011 - 08.2011
Family Communications Liaison Officer
Rainbow Canyon Retreat
09.2010 - 03.2011
Master of Arts - Marriage And Family Therapy
Northcentral University
Bachelor of Arts - Psychology; Addictions Concentration
Southern New Hampshire University
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