Ellen Persons

Answered calls from home on clinics off days to assist patients in scheduling appointments, answering general questions, or paying a bill. Would transfer calls from patient to doctor if a more urgent medical concern or question came up.

Scheduled appointments in person or via phone for new or returning patients. Checked in and welcomed patients when they arrived for their appointments as well as gathered intake forms if they were new. Collected insurance information and verified patients benefits with insurance company. Billed insurance for each patient visit and collected any remaining balance from patient. Kept office tidy and organized.

Welcomed customers when they arrived at the restaurant and occasionally would seat them if needed. Took orders and served them their meals in a timely order. Provided excellent customer service at all times and resolved any issues as best I could, or would connect them with someone higher up like a manager if it was an issue I could not solve. Charged customers for their food. Placed to go orders and gave them their order once they arrived. Kept tables clean and ready to welcome new customers.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Used cash registers and credit card machines to cash out customers.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Planned and executed Number-guest parties by organizing menus, spaces and special requests.
• Documented reservations and communicated changes to guests.
• Assisted managers with quickly resolving service- and food-related issues.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.